R Engagement Analyst

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
At DiDi Food, we are redefining the food delivery industry by leveraging technology to create exceptional experiences for our customers, restaurant partners, and couriers. Our Small and Medium Restaurants Strategy team is seeking an SME Engagement Analyst who is passionate about strategy and eager to play a pivotal role in supporting our commercial team. This position offers a unique opportunity to shape the evolution of the food delivery landscape across Mexico, Colombia, Peru, and Costa Rica, while directly driving key business outcomes in a fast-paced and innovative environment
As an SME Engagement Analyst at DiDi Food, you will play a key role in designing and executing strategies that enhance business operations and strengthen relationships with our restaurant partners. You will collaborate closely with cross-functional teams to ensure initiatives are successfully implemented and aligned with the company’s mission of delivering a seamless and valuable experience for both users and partners.

Role Responsibilities:
In this role, you'll have the opportunity to support DiDi Food's growth and operational success, driving key projects that enhance overall restaurants performance. Your work will play a critical role in ensuring that DiDi Food remains a leader in the highly competitive food delivery market.

**In this role you will be**:

- Executing the commercial offering implementation plan, including event setup on the platform and communication strategies
- Addressing inquiries and resolving concerns from the commercial team regarding the commercial offering
- Monitoring performance metrics and conducting alignment sessions with the commercial teams in Mexico and MACPE to ensure consistency with business objectives
- Providing actionable insights and detailed reports to the commercial team, supporting informed decision-making and driving strategic improvements
- Collaborating with the Product team to ensure the successful implementation of new commercial strategies, fostering innovation and operational efficiency
- Managing the budget and closing performance gaps to ensure financial goals are consistently achieved
- Leading key projects aimed at enhancing restaurant performance, optimizing operations, and improving customer satisfaction
- Working cross-functionally to refine and execute strategic initiatives, contributing to sustainable business growth

Role Qualifications:

- At least 2 year of experience in a related role, preferably in strategy, engagement, or stakeholder management;
- Strong analytical skills with the ability to assess strategic performance;
- Proficiency in creating and presenting structured reports that effectively communicate insights and strategic recommendations;
- Fluent communication skills in both English and Spanish, with the ability to influence and collaborate effectively across teams;
- Ability to thrive in a dynamic, fast-paced environment, with a focus on flexibility and meeting strategic goals;
- A collaborative mindset, with the ability to work seamlessly with cross-functional teams and manage stakeholder relationships in a multicultural environment;
- Proactive, solution-oriented mindset with a commitment to continuous improvement and personal growth.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the r