Quality Assurance Specialist

hace 3 días

Cuauhtémoc CDMX, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
We are looking for a responsible Quality assurance specialist who understand the collections process. This person have to identify opportunity areas, solving problems, propose improvements and communicate with the operation area.

The objective will be to ensure that quality monitoring is carried out in a productive manner to ensure the correct collection process.

Role Responsibilities:

- Monitoring to the collection process, offer feedback and advice
- Maintaining record of hours worked and personnel records
- Proposing improvements to the process
- Ensuring compliance with company and legal policies and procedures and report any deviation

Role Qualifications:

- 1+ years experience in collections by phone
- Bachelor degree in process or truncated career
- Critical thinking
- Experience working as key contact with other areas
- Comunication skills
- Teamwork
- Attention to detail
- Experience in financial products
- Knowledge in Office, google sheets, excel.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

  • Jr Quality Assurance Specialist

    hace 6 días

    06500, México DiDi Global A tiempo completo

    Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Quality Assurance Coordinator- Latam

    hace 1 semana

    Ciudad de México, CDMX Avantpage, Inc. A tiempo completo

    **About us** **Job Overview** The Quality Assurance (QA) Coordinator is responsible for developing, implementing, and managing quality assurance processes for dedicated accounts that ensure the highest standards of quality delivered to the client. The QA Coordinator will lead the QA monitoring for specific accounts and work closely with project managers,...

  • Senior Auditor, Quality Assurance

    hace 1 semana

    Ciudad de México, CDMX ICON Plc A tiempo completo

    Senior Auditor Quality Assurance ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development Senior Auditor, Quality Assurance (GCP) Homeworker or Hybrid -...

  • Quality Assurance Engineer

    hace 1 semana

    Cuauhtémoc, Ciudad de México KTek Resourcing A tiempo completo

    Position - QA EngineerLocation - Cuauhtémoc, Cuauhtémoc, 06500 Mexico CityDatabricks Development & MigrationProjectsSupporting Databricks Initiatives on AWS and Azure CloudPlatformsPosition OverviewWe are seeking an experienced Data QA Engineer to join our team and supportDatabricks development and migration projects. The ideal candidate will have aminimum...

  • Sr. Quality Assurance Specialist Kyc Fraud

    hace 2 semanas

    Cuauhtémoc, México DiDi Global A tiempo completo

    Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Quality Assurance Supervisor

    hace 2 semanas

    06500, México DiDi Global A tiempo completo

    Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Quality Specialist

    hace 6 días

    Ciudad de México, CDMX SIG Group A tiempo completo

    **Join our team SIG as a ** **QUALITY SPECIALIST** Responsible for managing the quality-related aspects of customer accounts. The Quality Specialist oversees complaint management, aseptic commissioning on new lines, customer documentation, and food safety audits. By providing dedicated support to a group of accounts, the Quality Specialist ensures...

  • QA Specialist Call Center

    hace 4 semanas

    Cuauhtémoc, México Genesis Managment LLC A tiempo completo

    Quality Assurance Specialist - Where Attention to Detail Meets Impact!Join the team at Genesis Management, where we're more than just a financial services company—we're a community of go-getters driven by passion and purpose! Our values—DRIVEN, INNOVATIVE, RESILIENT, ENTHUSIASTIC, COMMITTED, and TEAMWORK—are the fuel that powers everything we do. At...

  • QA Specialist Call Center

    hace 1 semana

    Cuauhtémoc, México Genesis Managment LLC A tiempo completo

    Quality Assurance Specialist - Where Attention to Detail Meets Impact! Join the team at Genesis Management, where we're more than just a financial services company—we're a community of go-getters driven by passion and purpose! Our values—DRIVEN, INNOVATIVE, RESILIENT, ENTHUSIASTIC, COMMITTED, and TEAMWORK—are the fuel that powers everything we do. At...

  • QA Specialist Call Center

    hace 1 semana

    Cuauhtémoc, México Genesis Managment LLC A tiempo completo

    Quality Assurance Specialist - Where Attention to Detail Meets Impact!Join the team at Genesis Management, where we're more than just a financial services company—we're a community of go-getters driven by passion and purpose! Our values—DRIVEN, INNOVATIVE, RESILIENT, ENTHUSIASTIC, COMMITTED, and TEAMWORK—are the fuel that powers everything we do. At...