HR Operations Specialist

**About Us**:
We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.

**The Role**:
**Key Accountabilities**:

- Work with Business Managers and employees to effectively manage a varied case load managing both employee and company interests. Manage case autonomously but with supervision and guidance from Team Lead, Principal Specialists and Manager - People Operations.
- Ensure a best practice and commercial approach is adopted at all times and legal implications/risks are managed and considered
- Review allocated HR administrative processes to create greater efficiencies and ensure legal compliance and best practice approach. Communicate and implement improved processes to the business
- Generate, develop and maintain accurate and up-to-date documentation of HR processes and policies e.g. Line Manager checklists, employee guidance and booklets
- Work with People Operations Coordinator to ensure accurate data is maintained
- Work with People Operations Coordinator to ensure all escalated queries are responded to within agreed SLA’s
- Analysis of reports and data i.e. on sickness, absence, attrition, maternity to understand trends and ensure we are maintaining best practice approach and producing required statistics
- Proof invoices from Suppliers & ensure working within agreed budget escalate where appropriate.
- Deliver accurate, concise, commercially viable, fit for purpose and solution-focused HR advice. For example, advise on the management of long-term sickness absence, balancing support for individuals, with commercial requirements to cover tasks.
- Develop HR processes which address the perspectives of employee and management, at both individual and organizational levels. For example, ensure that any policies about leave entitlements (such as sabbaticals), include the right to recall the employee early if there is a business need to do so, whilst giving the employee reasonable notice of this.
- Communicate and facilitate changes on People & Culture processes within the People & Culture Team and also to the wider business - including in particular the People Operations Manual, which covers key transactional processes such as Starters, Leavers and Absences.
- Work with other team members to learn from their experiences and knowledge
- Share lessons learnt from individual activities, with the team, to ensure the team as a whole benefits and develops
- Ensure that all individuals who need to be trained on the detail of your allocated processes, are given starter/refresher training on those topics, as appropriate
- Support as a team member in peaks and troughs of activity. Share workload as a team, etc.
- Share knowledge globally - e.g. training on changes in Americas region processes/develop knowledge of North America and LATAM.
- Ensure your individual knowledge of best practice and legal changes within the employment law framework on HR topics, is kept up-to-date, notably by regularly reading professional magazines or websites. Ensure these changes are reflected in policies and processes.
- Support on transactional processes as required, to ensure overall delivery of People Operations service
- Support on Projects such Salary Surveys and Bonus Scheme changes
- Support on delivery of training to Line Managers ensuring information on required processes is passed on

**Skills & Experience**:

- Minimum 1 year of strong work experience in administration (preferably in HR)
- Strong English business communication skills, written and oral, plus any specific languages as required
- Working knowledge of Microsoft packages; Outlook, Word, Excel on a basic level at a minimum.
- Attention to detail, excellent communication, organizational, problem solving and multitasking skills
- Experience of working with a variety of internal stakeholders and handling sometimes conflicting views on desired case outcomes
- Ability to work under time pressure and tight deadlines with a high level of accuracy
- Ability to work with highly sensitive and confidential data
- Excellent communication, organizational, problem solving and multitasking skills
- Ability to process large amounts of data

**Other**:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gend