Senior Partner Marketing Specialist

Zendesk is the market leader in SaaS Customer Service and Engagement solutions for high-growth companies across the world. We are seeking a Specialist to support Partner Marketing efforts in SSAC. Partner Marketing at Zendesk is responsible for planning and executing demand generation campaigns with our strategic partners. In addition, it is responsible for ensuring our partner community is consistently informed of all our events, activities, program updates, and product announcements.  **What you get to do every day**: - Help every new Partner or new members to be onboarded at Zendesk Partner environment, explaining the rules, processes, Partner Portal, marketing plans and priorities, campaigns-in-a-box, etc., to make sure that they are able to start generating demand. - Provide support to Zendesk Partners to ensure they have all required sales and marketing resources (pitch decks, data sheets, training resources, case studies, etc.), encouraging them to use self-service resources and tools to drive pipeline available at our Partner Portal. - Support Partner Marketing leadership in all Demand Gen Partner Programs execution. - Provide day-to-day support including MDF requests and approvals, purchase routing with Finance, maintaining contact lists, swag orders, and ad hoc requests from Partners ("Concierge Program"). - Assist with end-to-end planning and execution of monthly Partner Cafés, Marketing Office Hours, Partner Days, PKOs and co-hosted partner webinars, as well as partner newsletter, communications and invitations. - Create a consistent routine of checking pipeline numbers, tracking leads and opps, plus tagging them in our CRM for metrics for results purposes, also assisting with pipeline reporting, including weekly reports for Partner Sales, Marketing and QBRs. Make recommendations for new initiatives based on trends in reporting. - Collaborate with cross functional teams, including Partner Sales, Partner Ops, Finance, and Procurement, and of course, Marketing Org (Campaigns, Field Marketing, Marketing Ops, etc.). - Work in tools such as Asana; Salesforce; MS Suite, especially Excel, including pivot tables, basic formulas, and filter/sort; GSuite; and other internal tools built on Zendesk. **What you bring to the role**: - Recently completed a B.S./B.A. with 3+ years of experience in a similar role - Passionate and driven about marketing, cloud based technology, B2B business - Creativity and confidence to try new ideas - Collaborative, upbeat, and a fast learner, willing to jump in to our team's fast-paced projects and have fun - Stamina and drive to always push yourself to improve and innovate **Where We Work** Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all. Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico). Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. **The intelligent heart of customer experience** Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are