IT Service Desk Delivery Analyst

**Who You Are**:
We are looking for an IT professional who actively prioritizes customer needs and is dedicated to continuous learning and improvement. Adaptable and multifaced employee who can handle various tasks in a dynamic environment, understanding IT infrastructure and having the ability to address issues efficiently.

**In this Role, Your Responsibilities Will Be**:

- Handle and prioritize end-users technical support requests, ensuring timely resolution within agreed service levels and calling out to other teams when needed.
- Maintain and ensure relevant IT documentation is up to date.
- Support and maintain cybersecurity commitments according to Emerson's security policies.
- Handle and support systems and data access in collaboration with Service Desk.
- Handle IT asset management, including hardware lifecycle management and software licensing optimizing budget spent.
- Enhance end user experience by maintaining high levels of operational performance related to centrally provided IT infrastructure (servers, clients, printers, data communication, voice communication, etc.).
- Become familiar with fundamental operations, commonly-used software, hardware and other equipment
- Support acquisition & divestiture activities
- Embrace Service Desk as the main point for all IT-related issues and service requests.
- Assist Service Delivery management providing relevant information when needed
- Follow Emerson policies on IT management, security, and procedures.
- Develop positive relationships with users and other sources of support.
- Develop the relationship between IT and the business to be seen as a trusted and valued partner.

**For This Role, You Will Need**:
**Education**:College/University degree in a related field, or equivalent practical experience.

**Experience**:1-3 years’ experience in a general IT environment.

**Skills/Know-how**:

- Basic understanding of IT infrastructure and support, including: Windows Server 2016/2019, Cisco networking knowledge, MS Remote Access
- Security & Compliance tools (e.g., WSUS, Crowdstrike, FireEye)
- IP networking administration (DNS, DHCP)
- Experience with: Microsoft Windows Operating Systems 11

**Preferred Qualifications that Set You Apart**:

- Proficient in additional languages (English preferred).
- Problem-solving and analytical skills
- Experience with service desk ticketing systems, registering events and updating end-user status

**Korn Ferry Competencies**:

- Communicates Effectively**:Delivering clear and impactful communication tailored to different audiences.
- Committed: Approaching new opportunities and challenges with dedication, high energy, and enthusiasm.
- Instills Trust**:Gaining confidence through honesty, integrity, and authenticity.
- Tech Savvy: Bring up digital and technological innovations to drive business growth.
- Nimble Learning: Learning through experimentation, sharing knowledge and lessons learned from both success and failures.
- Collaborate with other IT teams to resolve complex technical issues and implement solutions.

**Other Requirements**:

- Willingness to travel within the designated area/country.
- Flexibility regarding working hours to accommodate maintenance activities.

**Our Culture & Commitment to You**

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.