Sales Support Coordinator

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience providing support to Sales Teams? If yes, we are looking for you.

Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.

**About the Role**:
In this opportunity as a **Sales Support Coordinator,** you will:

- Update prospect/client information in CRM
- Maintain association and geographic reference list
- Facilitate license transfers, account mergers and archives
- Assist in facilitation of implementation of new products/services
- Obtain and provide prospects/client information regarding market intelligence and penetration
- Set appointments for sales teams
- Enter orders into Salesforce and other systems
- Provide IDs to customers, assign licenses, credentialling orders
- Coordinate with other departments regarding customer issues
- Customer Service, Professional Services, Solution Consulting, Proposition, Order team
- Handle escalated customer calls routed from other departments
- Follow up with customers post sales
- Process renewals
- Create proposals with information regarding products, financials, terms etc.
- Complete reporting and tracking of sales numbers, maintain databases e.g. sales, usage, online v/s print content
- Support implementation of new products/ services
- Process requests for Trials
- Act as a DCA escalation point and liaison with Customer Service to assist with customer-related issues including complaints, technical support
- Key goals include speed and quality of resolution, volume of tasks including customer interactions (individual and team-level) and customer satisfaction (individual and team-level)

**About You**

You’re a fit for the role if your background includes:

- Advanced English proficiency
- Advanced communication skills
- Collaboration skills
- Time management
- Ability to manage change
- Attention to detail
- Customer service
- Analytical skills
- Problem-solving
- Computer/ software proficiency

**To apply, please upload your updated resume in English.**

**Location: CDMX**

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**What’s in it For You?**
- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- ** Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- ** Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- ** Social Impact**: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- ** Making a Real-World Impact**: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

**About Us**

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world