Community Support Administrative Agent

hace 2 semanas


Mexicali, México Emprego MX A tiempo completo

Descripción y detalle de las actividades

Job Description: The Community Support Administrative Agent plays a key role in our Community Support operations. Working in a call-center environment, this detail oriented, confident, and courteous employee will support customers in an administrative role. The Community Support Administrative Agent will focus on reporting, data entry, and problem solving behind the scenes. In addition, this person must have confidence to make quick and accurate decisions, use independent judgment, and have the ability to determine when situations should be escalated. Responsibilities will include: -Provide exceptional customer service by assisting the team with inquiries regarding shipping and tracking, product questions, warranty claims, refunds, replacements etc. -Use technology to create reports for the team based on customer activity or business results -Enter information into databases to capture trends in order to create better customer experiences -Follow Company policies and use independent judgment to determine resolution/escalation. -Oversee daily returns and replacement of orders, including oversight of the return system and processing refunds to customers

Experiência y requisitos

Education & Experience Requirements: -Proficient with Microsoft Word and Excel -Ability to navigate dashboards such as Paypal, BigCommerce and ShipHero. -Ability to problem solve and multi-task -INTERMEDIATE ENGLISH (80%) -Detail oriented and excellent organizational skills

Organización

Grupo Prodensa

Giro

Servicios

Actividad principal

Servicios de consultoría para la industria de manufactura en México.

Número de empleados

550

**Área** Administración

**Contrato** Permanente

**Turno** Diurno

**Jornada** Tiempo Completo

**Estudios** Preparatoria

**Inglés **Hablado: 85%, Escrito: 80%

**Sexo** Indistinto



  • Mexicali, México Prodensa A tiempo completo

    The Community Support Administrative Agent plays a key role in our Community Support operations. Working in a call-center environment, this detail oriented, confident, and courteous employee will support customers in an administrative role. The Community Support Administrative Agent will focus on reporting, data entry, and problem solving behind the scenes....


  • Mexicali, México Prodensa A tiempo completo

    The Community Support Administrative Agent plays a key role in our Community Support operations. Working in a call-center environment, this detail oriented, confident, and courteous employee will support customers in an administrative role.The Community Support Administrative Agent will focus on reporting, data entry, and problem solving behind the scenes....


  • Mexicali, México Solo Brands A tiempo completo

    **About Solo Stove**: This is our reason for being: We design simple, ingenious outdoor products that help you create good moments that become lasting memories. With everything we do as a company, we challenge the status quo. We find new ways to look at commonly accepted scenarios and make them better. From our super-efficient, ultra-light camp stove that...


  • Mexicali, México Solo Brands A tiempo completo

    **About Solo Stove**:This is our reason for being: We design simple, ingenious outdoor products that help you create good moments that become lasting memories.With everything we do as a company, we challenge the status quo. We find new ways to look at commonly accepted scenarios and make them better. From our super-efficient, ultra-light camp stove that runs...


  • Mexicali, México Personalee Virtual Administrative Services A tiempo completo

    About UsAt Personalee Administrative Services, we are committed to delivering exceptional support to our CEO and clients. Our fully remote team thrives on collaboration, professionalism, and innovation, creating a supportive and engaging work environment where every member contributes to the company’s success.Job OverviewKey Responsibilities- Manage and...


  • Mexicali, México Solo Brands A tiempo completo

    **About Oru Kayak**:- Our mission guides us to: Transform the way we connect to the outdoors- Our values run us: We are innovators and outdoor enthusiasts, who help others connect with the outdoors, and through that, with each other.- Our vision is our north star to become: The most recognized paddlesport brand in the world.- Our strategy is adaptable. We...


  • Mexicali, México Canonical A tiempo completo

    A global open source leader is seeking a Community Engineer to support community initiatives and engage with the Ubuntu community. The role involves writing content, collaborating on community solutions, and representing community interests. Ideal candidates possess strong technical skills, experience with open source projects, and a passion for technology....

  • Community Support Agent

    hace 4 semanas


    Mexicali, México OPERADOR DE ALBERGUES A tiempo completo

    **INGLES -80-90%**- Escuchar las inquietudes, problemas y preguntas de los clientes.- Refiera los problemas y preguntas a los gerentes si es necesario.- Preparar informes de productos y clientes mediante la recopilación de datos recopilados durante las interacciones con los clientes.**Requisitos**:- Experiência en servicio al cliente- Capacidad de...

  • Community Support Agent

    hace 2 semanas


    Mexicali, México Operador De Albergues A tiempo completo

    Descripción del empleo INGLES -*****% Responsabilidades Escuchar las inquietudes, problemas y preguntas de los clientes. Refiera los problemas y preguntas a los gerentes si es necesario. Preparar informes de productos y clientes mediante la recopilación de datos recopilados durante las interacciones con los clientes. Requisitos Experiencia comprobada de...

  • Community Support Agent

    hace 4 semanas


    Mexicali, México OPERADOR DE ALBERGUES A tiempo completo

    **Descripción del empleo****INGLES -80-90%**- Escuchar las inquietudes, problemas y preguntas de los clientes.- Refiera los problemas y preguntas a los gerentes si es necesario.- Preparar informes de productos y clientes mediante la recopilación de datos recopilados durante las interacciones con los clientes.**Requisitos**:- Experiência comprobada de...