Enterprise Service Management Cme Business Analyst

Responsibilities: Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment?

If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do.

We are currently looking for a

**Enterprise Service Management CME Business Analyst**

**Main Purpose**

The Enterprise Service Management Business Analyst is responsible for managing requirements related to Enterprise Service Management solutions prepared for and used by the PepsiCo Global Business Services Consumer, Marketing & Engagement team, partnering with the Product Owner(s) and supporting Product Manager in this process. The role drives gathering the requirements for service management across all GBS Consumer, Marketing & Engagement capabilities, partnering with ESM and IT teams to deliver the requirements. The role will manage the ongoing continuous improvement of the service management process and solution built for Consumer, Marketing & Engagement team.

**Accountabilities**
- Elicit, model, maintain, and prioritize all requirements for implementation of service management solution(s) across Global Business Services Consumer, Marketing & Engagement team
- Drive the evaluation, design, development, testing and implementation of enterprise service management solution and provide input into the unified employee experience design; specifically manage the development of a user friendly, intuitive solution for GBS Consumer, Marketing & Engagement team
- Monitor ongoing backlog of requirements & enhancements across Global Business Services Consumer, Marketing & Engagement team to ensure alignment with ESM program priorities
- Guide build out of performance management framework within selected service management solution to drive continual service improvement with capability/service owners
- Collaborate with ESM Product Owners, Ecosystem, and vendor partners to ensure consistency in processes, metrics, and continuous improvement of CME service management solution(s)
- Collaborate across GBS capabilities and GBS hubs to ensure two-way communication between the CME function and Ecosystem/ESM team (feedback, requirements, operational needs as related to process improvement)
- Support CME Product Manager and Product Owners in change management related to launch and adoption of service mangement solution across GBS capabilities and GBS hubs, as well as GBS customers.
- Support CME Product Manager and Product Owners in planning future roadmap/strategy for CME service management solution(s)
- Develop service management related documentation, including: requirements backlog, standard process documentation, operating procedures

Qualifications:
**Qualifications/Requirements**
- 2-5 years of experience in business analysis or related roles (ie: project management, reporting & analytics, service management)
- Exceptional communication skills. Proficiency in English language.
- Ability to work collaboratively and proactively with multi-functional and multi-cultural teams
- Broad understanding of the current and emerging service management trends and developments
- Experience with IT platforms used within Global Business Services
- Experience in Service Management organizations including support for: design, configuration, development and implementation of SM solutions/systems

This position is based in Mexico City, Mexico

Thank you so much for thinking about PepsiCo to start or continue your career