Application Support Engineer

**About the Role**:
**Grade Level (for internal use)**: 09
Application Support Engineer | S&P Dow Jones Indices
We are seeking an Application Support Engineer to be a key player in the implementation and support of our Global Index Data Platform that supports our major headline indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our exchange partners such as S&P/BMV, S&P/TSX, S&P/ASX, S&P/NZX, S&P/BSE, etc.
Our SPDJI team’s structure will allow you to be exposed to and can provide the opportunities to build your skills across functions within technology.

**Responsibilities**:
Manage daily production support for the index calculation platforms.
Monitoring of daily data load jobs
Respond to critical production issues and provide immediate workarounds to maintain business continuity.
Interact with business operations to provide day-to-day data & technical support.
Escalate critical or non-resolvable issues to the next level and provide ETA to customers.
Maintain support procedures & run-books, system checkout tasks, escalation contacts.

**Qualifications**:
Bachelor’s degree in computer science, Information Systems or Engineering is required.
Experience in Database programming languages, SQL, PL/SQL are required.
Experience in writing Unix Shell scripts is required.
Experience or knowledge of AWS services like ECS, EKS, S3, Cloud front etc. would be a plus.
Experience with Microsoft SQL Server would be plus
Experience with Python would be plus
Excellent communication skills are essential, with strong verbal and writing proficiencies in English.
Experience or knowledge of orchestration tools like Jenkins would be a plus.
**Location**: Mexico City, Santa Fe (2-3 days onsite)
**NOTE**: Please share your resume in English.
About S&P Global Dow Jones Indic e s
At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 ® and the Dow Jones Industrial Average ®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.
**Global Hiring and Opportunity at S&P Global**:
At S&P Global, we are committed to fost