Client Rate Support Coordinator

hace 1 semana

Guadalajara, México OEC Group A tiempo completo

**_OEC Group offers hybrid work, a competitive salary, a full benefits package, opportunities for professional growth and so much more_**

**Summary of the role**:

- The objective of this position is to perform data entry and data maintenance for clients’ quoted rates in our system to make sure billing automation is accurate.

**About OEC Group**

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance, and more.

**About the Position**

Essential Duties and Responsibilities include the following (other duties may be assigned):

- Create, maintain, and enter data on a regular basis to ensure that our system has the clients' updated rates.
- Coordinates with account executives and sales support teams to make sure accurate information is being provided.
- Generate reports for internal use to pinpoint certain changes needed for specific customers.
- Maintain Excel reports to keep track of the company’s overall KPI for certain tasks.
- Provide insight to other departments/teams on how the system is linked to billing functions.
- Help troubleshoot internal documents for shipment cost/revenue.
- Maintain and take ownership of the account’s billing/charging SOP based on account executives’ needs and their agreement with clients.
- Provide support to sales and sales support teams for fixing outdated data and making sure each client is up to date with the latest billing regulations for shipping.
- Auditing accounts on a regular basis to make sure information matches on different platforms.
- Work with different departments to make sure the system is functioning properly for special case scenarios.
- having detailed knowledge of the shipping industry and the operational aspect to troubleshoot cases that are needed

**Work Schedule**

GDL Office 7:00 am - 4:00 pm GDL Time

**Computer Skills**

To perform this job successfully, an individual should have experience with Microsoft Office.

**Education & Experience**
- Associate's degree preferred and 1-5 years of experience related to sales support and/or account management in a B2B setting.
- Must have basic knowledge of pricing and sales procedures in order to generate accurate reports.

**Perks & Benefits of OEC Group**
- Law benefits

After successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes:

- Full Health Insurance Premium (Medical and Dental)
- Vacation Days
- Personal Days
- Floating Days.
- Monthly Food Vouchers
- Annual performance reviews with the opportunity for annual salary adjustment and annual end-of-year bonus

**Company Culture**

OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team-building activities

**OEC Group is an Equal Opportunity Employer.**

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