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**IMPLEMENTATION MANAGER**
The Implementation Manager will lead the development and execution of strategic operational solutions for new and existing enterprise clients, and coach a team of implementation and project managers to comply with business needs.
**RESPONSIBILITIES**
- Oversees and provides strategic support for all assessments and implementation projects in the region
- Drive project management excellence and provide mentorship and leadership
- Provide strategic support in Business Development Activities
- Coach a team of project managers
- Develop and maintain relationships with internal and external stakeholders involved in key projects.
- Define, negotiate, and implement efficient operational solutions for accounts
- Identify and understand client deliverables
- Manage project reporting to effectively optimize savings
- Consult on production management to identify additional operational solutions and opportunities for the client
- Build process maps with MS Visio and/or MS Project to track the status of print procurement and production solutions
- Partner with Business Development, Operations, and Human Resources to ensure a smooth transition and rebadging process for current client employees
- Identify, lead, and motivate a virtual team to support the successful delivery of all projects.
- Identify inefficiencies and opportunities to streamline business processes and procedures to improve overall workflow and client experience
- Create client facing internal resources and action point logs from meetings
- Create clear and compelling presentations that demonstrate HH Global’s value
- Regularly report on achievements and issues, escalating issues where required.
- Remove roadblocks in projects
- Travel to and work on-site in various client locations during key stages of implementation
**REQUIREMENTS**
- 8+ years of experience in a professional business environment
- 8+ years of previous client interfacing experience
- Bachelor’s Degree in Business, Economics, Finance, Supply Chain, or a related field required, MBA a plus
- Experience in project management preferred
- Print industry experience a plus
- Excellent communication and presentation skills with proven ability to interact with varying audiences and levels
- Good understanding and experience of managing multiple, complex internal and external relationships.
- Excellent negotiation skills.
- Proven track record in delivering successful change management programs would be an advantage but not essential.
- Fluent in business English
- Highly proficient with MS Office software, especially Excel, Visio, and PowerPoint
- Ability to build clear, compelling PowerPoint presentations
- Willing to travel 50% of the time
- Entrepreneurial minded with an internal drive to continuously hit goals and succeed
Your resume will be reviewed by a member of our Recruiting team and we’ll reach out to you directly if there’s a fit. We’re using video conferencing software (Microsoft Teams) to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.
We are currently working remotely, so if you become a member of the HH Global team, we’ll be providing you with equipment for success while working from home at no cost to you.
Equal Employment Opportunity Employer: HH Global is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by law.
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