Manager of Professional Services

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire._

**Manager of Professional Services (Hybrid, Mexico)**

We are seeking an experienced and driven **Manager of Professional Services** to lead a high-performing team of configuration and QA consultants in the successful delivery of SaaS solutions across the United States. This is a high-impact role that blends people's leadership, process optimization, and customer-facing responsibilities in a fast-paced, client-focused environment.

**Responsibilities**
- Lead a **multi-functional team** delivering configuration and quality assurance across a portfolio of complex software implementations.
- Identify **skill gaps** within the team and recommend training and upskilling initiatives to ensure continued growth and excellence.
- Continuously **optimize and refine implementation processes**, driving efficiency across all project phases.
- ** Manage and triage critical incidents** impacting delivery timelines and customer satisfaction.
- Proactively **challenge status quos** and elevate the role of QA and configuration in achieving high implementation standards.
- Act as a **management-level escalation point** for clients, building trust and ensuring issues are resolved with urgency and professionalism.
- Develop and maintain detailed **capacity and resource plans** to support project execution and team workload balance.
- Collaborate cross-functionally, demonstrating **tact, professionalism, and influence** across internal and external stakeholders.
- Uphold **project management best practices**, promoting continuous improvement and process excellence.
- Serve as a bridge between **product strategy and implementation**, aligning customer needs with product capabilities.
- Perform other duties as required to support the success of the professional services function.

**Qualifications**
- Bachelor's degree or equivalent professional experience.
- ** 5+ years of experience** in Professional Services within a SaaS environment.
- ** 3+ years of direct management experience** within post-sales operations (e.g., implementation, customer success, support).
- Proven ability to build and manage **cross-functional relationships** and high-performing teams.
- Experience setting and tracking **performance metrics** for transactional/consultative teams.
- Strong communication skills, including executive-level presentation capability.
- ** Resource and capacity planning expertise**, with a strong understanding of utilization and workload balancing.
- Technical understanding of **front-end and back-end systems** to validate effort estimates and offer technical guidance.
- Proficiency in interpreting **Statements of Work (SOWs)** and translating them into actionable project requirements.
- Comfortable working within both **Agile and Waterfall methodologies**.
- Familiarity with **industry regulatory requirements** and upcoming mandates.
- Proven ability to **influence cross-functional teams** in a matrixed environment.
- Must be fluent in **English and Spanish**.
- Ability to travel up to 10%.
- Strong discipline in managing **time sheets, expenses**, and project documentation.

**Benefits**
- ** Hybrid work model**:

- ** Leadership and career development opportunities**:

- ** Free major medical insurance** for employee and dependents
- ** Free emergency abroad insurance**:

- ** Free dental insurance**:

- ** Life insurance**:

- ** Paid holidays**:

- ** Christmas bonus**:

- ** Vacation premium**:

- ** Savings fund contribution**: 13% of monthly gross base salary (up to federal cap)
- ** Restaurant card contribution**: 10% of monthly gross base salary (up to federal cap)
- ** Grocery ticket contribution**: 10% of monthly gross base salary (up to federal cap)
- ** Work-from-home stipend**: 815 MXN/month
- ** Wellness stipend**: Up to 1,000 MXN/month

**Compensation**

This position is compensated in **Mexican Pesos (MXN)**. The salary range provided reflects the expected minimum and maximum pay. Final compen