Customer Service Supervisor

hace 2 semanas

Tijuana, México GECE A tiempo completo

**Customer Service Supervisor (Call Center)**

We are looking for a competent **Customer Service Supervisor (Back office)** to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.

The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.

**Responsibilities**
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Provides product/service information by answering questions and offering assistance.
- Devise ways to optimize procedures and keep staff motivated
- Improves quality of results by recommending changes
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems

**Requirements and skills**
- Proven experience as call center supervisor or similar supervisory position
- Experience with coaching, training, and motivating employees is required
- Experience in customer service is essential
- Proficient in English 80%
- Working knowledge of MS Office
- Knowledge of performance evaluation procedures
- Outstanding communication abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure

**We don't do sales calls, insurance, tech support or collections.**

Sexo Indistinto

Edad Mayor de 24 años

Horario 7:00 am a 5:00 pm Lunes a Viernes (no fines de semana)

Sueldo Neto de $21,000 a $24,000 mensuales

Tipo de puesto: Tiempo completo

Salario: $21,000.00 - $24,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

Tipos de compensaciones:

- Bono de puntualidad

Educación:

- Licenciatura trunca o en curso (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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