Customer Service Supervisor
hace 4 semanas
**OVERVIEW**The Customer Service Supervisor is responsible for hiring and supervising a customer services group, provide excellent customer service to the global Rain Bird distributors, technical product support, order entry, International logistics and compliance, administrative support on large scale data review and presentation using Excel and other internal tools. The customer service supervisor is responsible for accurate system setups for all saleable goods in the most efficient manner ensuring a positive interaction between Rain Bird and the customer.**POSITION RESPONSIBILITIES INCLUDE**:- Oversee the Group of CSR’s supporting distributors, contractors and homeowners in phone support, service, order entry, billing, Electronic Data Interchange (EDI), marketing programs and/or Retailers yearly programs and other sales and service functions as necessary for the assigned customer base Domestic and International- Communicates customer experience, quality standards and expectations to staff and provide coaching and support for improvement- Responsible for minimizing service-related delivery delays- Oversees returns goods requests, other service issues and any other adjustments for customers.- Responsible for Recruiting of Temporary and Core staff- Implement and review call center policies and procedures- Handles administrative processes such as, payroll, yearly performance appraisals, corrective action plans- Develops the yearly manpower planning- Handles especial projects from development to implementation- Preparers report about Service metrics for Management- Responsible for new hiring training**MINIMUM QUALIFICATIONS**:- Ability to effectively prioritize work and project tasks- 2- 4 years’ experience as Customer Service Supervisor for, order entry, call center inbound/ outbound operation and perhaps inside sales for customer within the United States- Excellent customer service skills. Strong verbal and written communications skills- Excellent problem-solving skills with the ability to find and recommend solutions to business needs- Self-starter with good organizational skills and able to handle multiple tasks- Ability to travel as required through the United States- Bachelor’s Degree in Business or a related field**DESIRED QUALIFICATIONS**:- Master’s Degree in Marketing, Management Information Systems and/or related field- Possess working knowledge of Irrigation products, systems and customers- Demonstrated success working in a team environment and leadership skills- Able to address and solve problems to deliver timely to customersTipo de puesto: Tiempo completoSueldo: $1.00 - $2.00 a la semanaHorario:- Turno de 10 horasEducación:- Licenciatura terminada (Obligatorio)Experiência:- Customer Service in Call Center: 2 años (Obligatorio)Idioma:- Inglés Avanzado (Obligatorio)
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Customer Service Supervisor
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:Demonstrates basic knowledge for managing all facets of assigned team. Manages critical performance indicators, and provides guidance and coaching to reach company targets. Observes day to day interactions between front line employees/customers, and develops specific coaching plans to help frontline employees exceed goals. Manages multiple goals,...
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Customer Service Supervisor
hace 22 horas
Tijuana, México Integon Service Co. A tiempo completoJob Summary: Demonstrates basic knowledge for managing all facets of assigned team. Manages critical performance indicators, and provides guidance and coaching to reach company targets. Observes day to day interactions between front line employees/customers, and develops specific coaching plans to help frontline employees exceed goals. Manages multiple...
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Customer Service Associate
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoPrimary Purpose:The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.Essential Duties and Responsibilities:- Following is a summary of the essential...
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Customer Service Representative
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoJob Title: Customer Service Representative - **This is an on-site and full-time position in Tijuana, Baja California.**_ About Integon Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company...
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Customer Service Starting June 7th
hace 5 días
Tijuana, México Integon Service Co. A tiempo completoPrimary Purpose:The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.Essential Duties and Responsibilities:- Following is a summary of the essential...
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Customer Service Representative
hace 3 días
Tijuana, México Integon Service Co. A tiempo completoEXCLUSIVE TO TIJUANA AND ROSARITO RESIDENTSMUST BE FULLY BILINGUAL IN ENGLISH/SPANISHJoin Integon, a US insurance company with a Tijuana branch, offering diverse opportunities in customer service. We're proud to be a Great Place To Work since 2019, recognized as one of Mexico's best employers. Experience growth and a fantastic work environment.Weekly Pay:...
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Tijuana, México Integon Service Co. A tiempo completoBe the voice of Integon Service Co! We’re looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders! You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company. Our goal is to provide WOW service to each and every customer and...
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Tijuana, México Integon Service Co. A tiempo completoBe the voice of Integon Service Co! We’re looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders! You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company. Our goal is to provide WOW service to each and every customer and...
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Customer Service Representative
hace 4 días
Tijuana, México Integon Service Co. A tiempo completoCustomer Service Representative – Integon Join to apply for the Customer Service Representative – Integon role at Integon Service Co. Integon is a part of The Allstate Corporation, a leading insurance company. We support our affiliates by offering property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, and small...
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Customer Service Representative
hace 2 días
Tijuana, México Integon Service Co. A tiempo completoCustomer Service Representative – Integon Join to apply for the Customer Service Representative – Integon role at Integon Service Co. Integon is a part of The Allstate Corporation, a leading insurance company. We support our affiliates by offering property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, and small...
