Collections Supervisor

hace 2 semanas

Ciudad de México Citi A tiempo completo

**Responsibilities**: - Supervises a small team consisting of up to 15 Collectors and other clerical staff who work on accounts with minor delinquency or are in early stage collections. - Manages required service levels and performance goals of assigned support staff. Uses expert negotiation skills to resolve escalated calls. Trains and coaches Collectors. - Manages the integrity and confidentiality of recorded information within computerized collection systems. Guide support staff in achieving resolutions for complex problems that are consistent with established procedures and policies. - May backup manager and escalates problems and develops revisions in procedures as appropriate. - Contributes to all training and development needs for assigned personnel. May evaluates subordinates' performance and make recommendations for pay increases, promotions, terminations, etc. - Direct impact by ensuring the quality of tasks provided by self and others on team. Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - 0-2 years experience in a related role with limited experience in people management. **Education**: - Bachelors degree Conocimiento de agencias externas, conocimiento de controles internos, conocimiento en indicadores de calidad, conocimiento de Kpi´s, conocimiento de regulaciones vigentes en materia de despachos de cobranza, seguimiento a planes de acción - **Job Family Group**: Operations - Collections Default - **Job Family**: Core Collections - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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