Collections Supervisor
hace 1 semana
**Responsibilities**: - Supervises a small team consisting of up to 15 Collectors and other clerical staff who work on accounts with minor delinquency or are in early stage collections. - Manages required service levels and performance goals of assigned support staff. Uses expert negotiation skills to resolve escalated calls. Trains and coaches Collectors. - Manages the integrity and confidentiality of recorded information within computerized collection systems. Guide support staff in achieving resolutions for complex problems that are consistent with established procedures and policies. - May backup manager and escalates problems and develops revisions in procedures as appropriate. - Contributes to all training and development needs for assigned personnel. May evaluates subordinates' performance and make recommendations for pay increases, promotions, terminations, etc. - Direct impact by ensuring the quality of tasks provided by self and others on team. Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - 0-2 years experience in a related role with limited experience in people management. **Education**: - Bachelors degree Conocimiento de agencias externas, conocimiento de controles internos, conocimiento en indicadores de calidad, conocimiento de Kpi´s, conocimiento de regulaciones vigentes en materia de despachos de cobranza, seguimiento a planes de acción - **Job Family Group**: Operations - Collections Default - **Job Family**: Core Collections - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Collections Supervisor
hace 19 horas
Fully Remote Ciudad De Mexico, MEX Moaddel Law Firm A tiempo completoAbout Us:At Moaddel Law Firm, we are committed to providing compassionate, strategic, and aggressive legal advocacy for immigrant families. With decades of experience serving Latino communities throughout California, we understand that every immigration case represents a family's future—not just a legal matter.Job SummaryOur mid-sized law firm in Los...
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Collections Supervisor
hace 7 días
Ciudad de México Citi A tiempo completo**Responsibilities**:- Supervises a small team consisting of up to 15 Collectors and other clerical staff who work on accounts with minor delinquency or are in early stage collections.- Manages required service levels and performance goals of assigned support staff. Uses expert negotiation skills to resolve escalated calls. Trains and coaches Collectors.-...
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Collections Supervisor Bilingual
hace 2 semanas
Ciudad de México, Ciudad de México IPF Digital A tiempo completoCollection Team LeaderWho are we?IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.Our organizational purpose is to build a better world through financial inclusion, and we...
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Collections Specialist
hace 2 semanas
Ciudad de México Icon plc A tiempo completoICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations. With our patients at the center of all that we do, we help to accelerate the development...
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Collections Supervisor
hace 3 semanas
Ciudad de México MMC Corporate A tiempo completoMarsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of...
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Business Collections Team Lead
hace 15 horas
Ciudad de México Qualtrics A tiempo completoAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
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Collections & Service Specialist
hace 3 semanas
Ciudad de México Voyager Global Mobility A tiempo completoVoyager Global Mobility, LLC “VGM” is a leader in the developing mobility sector, serving the rapidly growing ridesharing industry, car sharing and local mobility marketplaces. We bring ease and simplicity into the experience of getting a Fleet for Hire car. We are building the most compelling way to get a car by committing to relentless customer...
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Collections Especialista 05
hace 1 semana
Ciudad de México Citi A tiempo completoThe Collections Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and...
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Collections Especialista 05
hace 7 días
Ciudad de México Citi A tiempo completoThe Collections Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and...
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Credit & Collections Manager
hace 2 semanas
Ciudad de México Videojet A tiempo completoCredit & Collections Supervisor owns the Accounts Receivable department and ensures compliance with all applicable policies, procedures, laws, and regulations (Local and Corporative).Be responsible for reduce of accrued debt as measured by collection amounts vs accrued amount.Define, Validate, and execute AR operational programs and processes, measuring the...