Customer Service Representative

hace 1 semana

Tijuana, México Buckland A tiempo completo

Who we are
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
What you’ll be doing
This position is responsible for coordinating export and import shipments for a high value customer. This position will support carriers and the entry team to ensure all documents are complete and accurate and available for crossing on time. This position is an in-house position, working in the office at the customer’s location.
You will be responsible for
- To provide the highest level of customer service to clients, vendors, and service providers in acquiring the proper import documentation
- Coordinates with customer, logistics team, carrier and Mexican Broker to ensure documents required for border crossing are available timely to ensure smooth import
- Collect shipment documents and ensure documents and seal accurately matched to trailer
- Queries handled in a prompt, efficient and professional manner
- Assist with additional projects as requested

What we need from you
- High School diploma or equivalent

What skills & experience you’ll bring to us
- 1+ years logistics and/or customs experience preferred
- Customer Service experience
- Bilingual communication skills (writing and speaking) in English and Spanish is mandatory
- Ability and desire to occasionally travel to USA, Canada and Mexico
- Strong attention to detail and ability to handle multiple tasks
- Above average and accurate keyboarding skills necessary

Able to work at Carretera Tijuana Tecate El Gandul Tijuana BC, CP 2225
Want to apply? Get in touch today
Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

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