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Digital Services Product Director- Customer
hace 2 semanas
**What You’ll Do for Us**
The Digital Services Product Director has duties across 3 key areas:
**Stakeholder Engagement**
- Lead stakeholder engagement with the key functional leaders within the Operating Unit and Coca-Cola System network, demonstrating a deep understanding of their needs and the ways in which data, analytical and tech products and services can be applied to create value for their teams and business
- Drive the adoption of enterprise capabilities by the Operating Unit team, balancing speed, cost & value creation to minimize localization and the creation of market specific products.
- Co-create, with the Digital Services Lead and Senior Functional Operating Unit leaders, the annual digital services plan, aligning to joint OKRs (Objectives and Key Results)
- Actively manage the digital services' portfolio - ensuring delivery and adoption of solutions against agreed annual plan OKRs
**Product Leadership**
- Lead product ownership for all Customers products, solutions, and services for the Operating Unit
- Demonstrate a deep understanding of the business needs of the operating unit by translating these into a Customer product roadmap
- Own development of business cases to prioritize business requests and secure funding when needed
- Adapt enterprise Customer products and services for use in the operating unit, and deploy them to deliver compelling end user experiences that drive business growth (more consumers, more transactions, more sales, more revenue & share growth)
- Monitor adoption and satisfaction of end users, using feedback to enhance the best products, sunset the underutilized and create new offerings to meet emerging needs
- Contribute to the development of enterprise capability frameworks and products
- Maintain industry knowledge & a strong Coca-Cola System network to leverage best in class practices
**People Leadership**
- Lead, develop and retain a diverse team of Customer and Commercial IT professionals, providing opportunities for ongoing development of technical skills and business knowledge, and career growth
- Embed a culture of data driven decision-making, self-organizing & empowered teams, and product management excellence
- Role model the behaviors of an Enterprise Leader - working across markets, functions and teams, ensuring clear accountabilities for all and optimizing value creation for the total Company
**Qualifications & Requirements**:
- Bachelor’s Degree in a related field or equivalent required
- 10+ of Customer and Execution solutions, products or platforms; technology; leadership and management experience
- Product Management and Agile/ DevOps
- Working knowledge of Agile tools (e.g. JIRA, VersionOne, Asana, Azure DevOps, GitHub etc) and methodologies (Scrum, Kanban) is preferred
- Experience of end-to-end digital services portfolio and budget management for a business of significant size and complexity
- Experience of successful stakeholder management up to C-suite level
- Excellent communication and collaboration skills with proven results of influencing in a networked or matrix environment
- Ability to understand business needs and execute on a business strategy, setting expectations
- Demonstrated track record of product management and agile delivery methodologies.
- Demonstrated track record of driving change, including the adoption of digital products and services
- Deep understanding of CPG, particularly in the areas of commercial, Customer, eCommerce and franchise (B2B models, food aggregators, sales, pricing, distribution, execution)
**What We Can Do **for** You**:
- ** Purpose Driven**: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
- ** Global Connections**: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
- ** Community of** Belonging: We’re an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.
**Skills**
Leadership; Strategic Alignment; Microsoft Azure; Strategic Planning; Structured Query Language (SQL); Budgeting; Business Processes; Software Development; Project Management; Agile Methodologies; Risk Assessments; Influencing Decisions; Microsoft Office; Risk Management; Application Development; Strategic IT; Software Development Lifecycle (SDLC); Change Management; Process Improvements; Business Value Creation; Negotiation; Vendor Management; Financial Forecasting
**Our Purpose and Growth Culture**:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive a
