Technology Support Representative

hace 1 semana

Monterrey, México MillerKnoll A tiempo completo

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Associate Technology Support Representative is an entry-level position responsible for providing first-line technical support and assistance to end-users within the MillerKnoll organization. This role focuses on handling basic IT inquiries and troubleshooting while developing the foundational skills needed to grow into a Technology Support Representative role.

Key Responsibilities:

- Log and categorize user inquiries in the ticketing system, ensuring accurate documentation of reported issues.
- Resolve common hardware, software, and network-related issues following established procedures.
- Assist users with basic tasks, such as password resets, account unlocks, and software installations.
- Escalate complex issues to Primary, Senior Support Representatives or higher-level support teams as needed.
- Deliver excellent customer service by maintaining a professional and helpful demeanor during all interactions.
- Follow up with end-users to ensure issues are resolved to their satisfaction.
- Contribute to maintaining an up-to-date knowledge base by documenting solutions to common issues.
- Participate in training sessions and workshops to improve technical knowledge and service skills.

Essential Skills and Experience:

- Familiarity with Microsoft Office products, Windows operating systems, and basic IT concepts.
- Strong communication and interpersonal skills, with a focus on customer service.
- Organizational and time-management skills to handle multiple tasks and prioritize effectively.
- Ability to follow instructions and learn quickly in a fast-paced environment.
- Basic troubleshooting skills and a willingness to grow technical expertise.
- Familiarity with ticketing systems (preferred but not required).

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

.

  • Technology Support Representative

    hace 3 semanas

    Monterrey, México Millerknoll A tiempo completo

    Why join us? Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our...

  • Technical Support Representative

    hace 3 semanas

    Monterrey, México U hi A tiempo completo

    **TECHNICAL SUPPORT REPRESENTATIVE****MANDATORY TECHNOLOGIES**------------------ Proficient in a Data structure, Data modeling and SQL- Systems: Bigdata or Any cloud technology- Working knowledge on any programing or scripting language i.e. Python/HTML- Any visualization tool - QlickView/Looker/Tableau**MAIN EXPERIENCE REQUIRED**:-------------------- Degree...

  • Customer Support Representative

    hace 3 semanas

    Monterrey, México Trivelta A tiempo completo

    Trivelta builds the technology that powers modern, social-first gaming experiences. Through our proprietary sportsbook and casino engine, we enable partners to launch their own fully branded, legally compliant gaming products — combining real social interactions, predictive gameplay, and casino entertainment in one unified experience.**The Customer Support...

  • Sales Support Representative

    hace 2 semanas

    Monterrey, México Lenovo A tiempo completo

    **General Information**: - Req #- WD00067023- Career area: - Sales Support- Country/Region: - Mexico- State: - Nuevo León- City: - Monterrey- Date: - Thursday, September 5, 2024- Working time: - Full-time**Additional Locations**: - Mexico - Nuevo León - Monterrey - Mexico - Nuevo León - Monterrey **Why Work at Lenovo**: We are Lenovo. We do what we...

  • Commercial Support Representative

    hace 3 semanas

    Monterrey, México Hempel A tiempo completo

    Commercial Support Representative (Energy & Infrastructure segment) Monterrey, Nuevo León, México Are you looking to build a career that contributes to a brighter future? At Hempel we are seeking a Commercial Support Representative to join our team and play a key role in supporting our sales force and delivering top‑notch service to our distributors and...

  • Warranty Technical Support Representative

    hace 3 semanas

    Monterrey, México Vege De Mexico Sa De Cv A tiempo completo

    WARRANTY TECHNICAL SUPPORT REPRESENTATIVE Vege de Mexico is looking for a WARRANTY TECHNICAL SUPPORT REPRESENTATIVE to work in a new call center, located in San Nicolas de los Garza. Requirements English advanced, fluent, written and spoken; provide attention by phone, mail or chat. Attention and monitoring of claims and guarantees. Knowledge of mechanics,...

  • Technology Sales Representative V

    hace 4 semanas

    Monterrey, México Oracle A tiempo completo

    Primary job duty is to sell cloud technology (IaaS PaaS) products and related services in a defined territory. Identifies, qualifies and closes new opportunities. Manages accounts including the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales support. Leverages the Oracle...

  • Customer Support Representative

    hace 3 semanas

    Monterrey, México Rebet A tiempo completo

    We're looking for a dedicated and enthusiastic **Customer Support Representative** to join our team. In this role, you'll be the first point of contact for our customers—providing helpful, timely, and friendly support across multiple channels. If you're a great communicator with a passion for helping others, we'd love to meet you.**What You'll Do**-...

  • Representative Sales Support

    hace 3 semanas

    Monterrey, México Signify A tiempo completo

    Overview Job Title: Representative Sales Support About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities,...

  • Representative Sales Support

    hace 3 semanas

    Monterrey, México Signify A tiempo completo

    Overview Job Title: Representative Sales Support About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities,...