Customer Quality Engineer

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Position Summary:
Manage and ensure corrective and preventive actions are implemented for the Customer's complaints. Responsible for improving the overall quality performance of the product we deliver to our customers. Compliance with QRO pathway matrix, Quality management system BMS and QMS, IATF 16949, ISO 14001 and ESDS 20.20 as well as customer specific requirements.

Supervisory Responsibilities:

- Quality Inspector.
- Quality Technician.
- As a part of the supervisory responsibilities, if there is not an employee to attend the process, the direct boss will have to attend the process or assign the activities to another employee (with equal qualifications).
- As a part of the supervisory responsibilities, if there is not an employee to attend the process, the direct boss will have to attend the process or assign the activities to another employee (with equal qualifications).

Job Responsibilities:

- Ensure root cause analysis and implementation of corrective action for 0KM concerns (mass production).
- Responsible for maintaining and continual improvement activities to enhance the quality system.
- Support the Quality Inspectors, Technicians and Engineers to ensure that products and processes comply with the relevant requirements of the quality management system.
- Preparation of QA reports.
- Development of Control Plans and ensure handover for Control Plan maintenance.
- PPAP submission process and provide customer feedback for approval.
- Compliance with customer specific requirements.
- Other activities as required by the Sr. Customer Quality Engineer.
- Manage containment actions for 0Km concerns and quality proactive notifications (including customer sorting & Quality Alerts).
- Manage additional controls with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan).
- Execute IPSO Audit to ensure transfer to production of new products are in accordance with approved data.
- Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production).

Basic Qualifications:

- Integrity.
- Innovation.
- Inclusion.
- Teamwork & Respect.
- Excellence
- BS Technical Engineering Degree.
- 2 year of prior experience as Q.A. Engineer and 2 years of prior experience in industrial product manufacturing environment.
- English 90%.

Preferred Qualifications:

- Leadership.
- Change Orientation.
- Collaboration.
- Judgment.
- Result Driven.
- Communication Skills (Oral and Written)
- Able to plan and organize
- Social and group skills
- Analytical.
- Problem solving skills.
- Computer knowledge.
- Knowledge of Quality Systems (IATF 16949, ISO 9001).
- Computer knowledge (Auto cad, Office: Word, Excel, Power Point, SAP, etc.).
- Control Plan knowledge.
- PPAP knowledge.
- MSA Measument System análisis.
- Statistical Process Control (SPC).
- 8Ds
- 5 Why’s.
- VDA
- Initiative

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.

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