Customer Quality Engineer

_**To be considered for this position, you must submit your resume in English, as well as demonstrate proficiency in speaking, reading and writing in English**_**Who we are**At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world.Every day, Aptar creates “a-ha moments” for its customers and their consumers and patients by continually bringing innovations to market that convert non-dispensing packaging into breakthrough product-dispensing systems, including those that give people more effective ways to put on their favorite fragrance, kids the opportunity to pour ketchup without making a mess and patients connected technologies that help them more easily adhere to treatment.We have manufacturing facilities in North America, Europe, Asia and South America and over 13,000 dedicated employees in some 20 countries.**You should work here because we**:- Attract and develop high performing people.- Promote a diverse and inclusive work environment.- Allow for failure by allowing people to make mistakes through an open and trusting environment.- Invest in the development of employees through local, regional and global career opportunities.- Contribute to the communities where we reside.**What’s new with Aptar**We have an exciting position open for a Customer Facing Quality Engineer in our Queretaro location. This position will develop relationships with customers that foster a positive partnership, facilitate resolution of customer issues and provide technical support during the life cycle of assigned products. Offer support and knowledge of quality philosophies and disciplines to internal and external customers in the coordination of quality improvement efforts. Support our certification s including but not limited to, ISO 9001,SQF and BRC.**This is how your journey begins**:- Serves as primary Champion for the overall implementation of quality initiatives for manufactured products.- Facilitates cross-functional teams in order to address and resolve isolated or recurring external quality issues.- Communicates directly with customers regarding technical support, manufacturing issues, and quality non-conformances.- Persuades and presents information both orally and in writing and an ability to make presentations to executive team members as well as to key contacts at major customers.- Understands and applies advanced mathematical concepts, as well as knowledge of applicable statistical tools and models.- Demonstrates proficiency in root cause analysis, QRQC, and CAPA - corrective and preventative action implementation.- Develops, tracks, and drive continuous improvement activities in order to meet or exceed the regional quality goals and objectives (Key Process Indicators).- Develops strong relationships with critical customer stakeholders, adding value to those relationships while strengthening the customer-supplier relationship.- Demonstrates and leads team with self-motivation, self-confidence, and enthusiasm for Aptar.- Reviews and approves various specifications from a quality perspective- Provides quality support to the facility management team through directions of QST’s and activities toward team objectives and response to actions from team meetings- Participates actively in the Quality Improvement Process- Supports and adheres to all system procedures and Company policies / procedures.- Maintains a clean and safe work environment. Follows all safety regulations.- Performs other related duties assigned.**What you will bring on the journey****Education**- BS Degree in Engineering or Science or equivalent as deemed acceptable by hiring authority. Master’s degree desired but not mandatory.**Experience**- 5 years minimum experience as a Quality Engineer- Must possess demonstrated leadership and analytical abilities to facilitate problem resolution in a team environment.- Working knowledge and proficiency using quality analysis and tools such as root cause analysis, QRQC, 8D, Lean Manufacturing, DOE, FMEA; Six Sigma a plus- Working knowledge of the ISO 9001 and BRC/IOP standards and requirements to support our ISO and BRC process**Skills/Abilities**- Excellent written and verbal communication skills in both.- Ability to provide leadership to influence the quality activities and performance at our interco suppliers.- Ability to convincingly present solutions based on findings to customers, suppliers, management, and team members.**Preferred Qualifications**:- Master’s degree in Engineering, Science, or Business Administration desired but not mandatory.- Professional certifications such as American Society for Quality CMQ/OE, CQE, CRE, CSSBB, CQA desired but not mandatory.- Experience with injection molding desired but not mandatory.- Experience with h