Customer Service Manager

hace 2 semanas

Tlahuac, México PPG A tiempo completo

As a customer service manager, you will lead and supervise your team through change management processes to achieve the evolution and implementation of vanguard technology digital channels, processes end to end, operational systems, productive structure, and integral information flow to provide an excellent service to our customers. You will also ensure that command center exceed quality standards and bring the support to omnichannel strategy. You will report to the customer service global director. **Main Responsibilities.** - Attention and relationship with our dealers and final consumers through contact center management and transform it in an omnichannel command center. - Manage performance indicators to guarantee service offer to our customers. - Manage team of customer service professionals based in value and code of ethic achieving a high team engagement. - Work between areas, leadership by process end to end and give support to omnichannel strategy through communication digital channels. - Evolve the contact center to take it to another level that generates value for our clients supported by modern technology, end-to-end processes and solid leadership for the team that manages. **Qualifications.** - BA degree with generally 8-10 years related experience, approximately 1-3 of which is in a manager level role. - Experience service contact centers is a must, leading transforming projects. - Handle PBX (switches and digital channels) IVR, CTI (telephony integration) CRM (salesforce), ERP, SAP and ORACLE. It is desirable to have implemented any of the above. - English proficiency, able to maintain proficient and fluent business conversations. - Leadership and numerical skills. Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more. **About us**: **PPG: WE PROTECT AND BEAUTIFY THE WORLD** **The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday - everyday.** PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. **About us**: PPG: WE PROTECT AND BEAUTIFY THE WORLD The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are “One PPG” to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. Benefits will be discussed with you by your recruiter during the hiring process.

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