Vp - Core Trade Operations

The Cash & Trade Proc Sr Mgr is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage the daily operations for a larger Cash and Trade Operations unit, consisting of multiple teams performing related tasks.

**Responsibilities**:

- Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
- Manage staff resource allocation while assisting with the development and oversight of the budget
- Resolve complex and highly variable issues with significant departmental impact
- Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
- Ensure essential procedures are followed and contribute to defining workflow standards
- Contribute to the objectives of the entire Transaction Services function

**Qualifications**:

- 6-10 years of experience in a related senior level role with experience in trade / cash operations and management
- Proven experience in creating and implementing processes that result in improved business performance
- Effective verbal and written communication and analytical skills

**Education**:

- Bachelor's/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**BUSINESS OVERVIEW**

Mexico Trade Operations is a key unit within the Global Trade Operations, with servicing responsibilities for a group of trade products (Trade Working Capital Solutions, Trade Loans, and Core Trade) supporting several Citigroup businesses. Global Trade Operations offer world class trade services in over 70 markets around the globe. The Mexico-based organization supports Mexican clients as initiators of transactions to counterparties in other Global Regions, as well as completing transactions to our clients that emanate from Citigroup branches in other Regions. The Organization provides our corporate clients with transaction preparation, processing and customer service. In striving to achieve high quality delivery, the organization works closely with business partners and internal servicers. A significant focus on risk & control, customer service and quality is practice at the transaction and process levels. Trade Operations creates, promotes and supports products and services to help clients better manage their trade flows and maximize the success of their business. Trade Mexico is a key business in TTS, with a large operational footprint in branches throughout the region.

**Description of Role**:
The Core Trade Operations Head is responsible of Core Trade Operations, reporting to the Mexico Trade Operations head. The Mexico Core Trade Ops Head will manage the processes locally and through the various vendors in Tampa, Colombia and Asian CSC’s in partnership with the Trade Latam cluster CSC.

Actively engage with TTS business, Coverage and other functions to provide strategic direction from a Core Trade Operations perspective; prioritizing technology innovation for Core Trade Operations, maintaining a strong focus on the delivery of high quality customer services

Managing human, processing and system resources to maximize quality and quantity of service while managing cost-efficiency

Take a leadership role in exploring and developing key themes within Core Trade Operations such as re-engineering through LEAN, optimization, centralization, RPA, straight-through-processing and outsourcing, leveraging organizational resources within and outside TTS Client Operations to drive and implement these initiatives

Maintain a strong risk & control and compliance environment throughout the TTS Client Operations organization that can rapidly adapt to changes in the regulatory and compliance environment; proactively escalating addressing all issues timely and competently through the drafting, implementation, and tracking of relevant Corrective Action Plans (CAPs)

Maintain permanent controls readiness, an effective control and compliance environment in all departments

Support regional and country financial and resource goals and actively delivering on Trade Operations expenses and FTE’s productivity

Develop a team of direct staff that are best-in-class in their respective roles, and manage a diverse pool of Operations human resources, establishing strong succession plans to ensure business continuity

Promote a conducive and inclusive work environment marked by high morale, team spirit, diversity and meritocracy driven, throughout the TTS Client Operations organization supporting Employee Satisfaction activities and related indicators (VOE survey).

Liaise with Production & Development support technology teams to resolve exceptions found during daily monitoring and to seek any enhancements/ systemic changes, if