Help Desk Administrator Sr

**BENCHMARK GUADALAJARA IS LOOKING FOR THE FOLLOWING PROFILE**:
Help desk Administrator Sr

**COMPANY DESCRIPTION**:
Benchmark provides comprehensive solutions across the entire product lifecycle, leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing services. The industries we serve include: commercial aerospace, defense, advanced computing, next generation telecommunications, complex industrials, medical, and semiconductor capital equipment.

**Responsibilities**
- Act as Lead/Mentor to Help Desk Technicians
- Light server/network experience required.
- Develop and continually update training material for new and existing Help Desk staff
- Resolve escalated issues
- Monitor off-hours support requests and contact key personnel accordingly
- Perform special projects and related work as required
- Coordinate daily handoff from overseas help desk assistants and US-based Help Desk staff for open requests
- Address technical problems pertaining to work stations, peripherals (printers, modems, drives, monitors, etc.), telephones and laptops
- Work with the IT Department to expand the ongoing guideline for company-wide computer operations, including maintenance procedures and policies.
- Coordinate, diagnose and troubleshoot incoming employee calls
- Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote

access - Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
- Provide case status updates to management and end-users - Support and maintain effective relationships with users.
- Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support.

**Other Information**
- Bachelor’s degree in a technical or related field, or combination of education and experience as approved by executive management. Experience working on a Help Desk team is required.
- Proven PC support experience (certification desired)
- Extensive Microsoft Windows Desktop 2007, XP, Vista and Share Point experience required - other (less current) Microsoft workstation and server experience helpful.
- Extensive Microsoft Office 2007, XP, 2003 (Full suite including Word, Excel, Outlook, Access, Project and PowerPoint) experience required. Certification would be preferred.
- Ability to solve practical problems and carry out responsibilities under mínimal supervision.
- Ability to plan and to report back to management regarding in-process projects
- Ability to organize workload for effective implementation
- Ability to function as an effective team member and to maintain a professional, helpful attitude while performing job responsibilities
- Strong organizational skills
- Excellent “people skills” and ability to communicate well verbally and in writing. Experience working with people at all levels of the organization and all technical skill sets.
- Self-motivated and willing to learn new concepts, technologies and processes

Tipo de puesto: Tiempo completo

Horario:

- Turno mixto

Prestaciones:

- Estacionamiento de la empresa
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Servicio de comedor
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Puede trasladarse/mudarse:

- 45690, Guadalajara, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Lugar de trabajo: Empleo presencial