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**BENCHMARK GUADALAJARA IS LOOKING FOR THE FOLLOWING PROFILE**:Help desk Administrator Sr**COMPANY DESCRIPTION**:Benchmark provides comprehensive solutions across the entire product lifecycle, leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing services. The industries we serve include: commercial aerospace, defense, advanced computing, next generation telecommunications, complex industrials, medical, and semiconductor capital equipment.**Responsibilities**- Act as Lead/Mentor to Help Desk Technicians- Light server/network experience required.- Develop and continually update training material for new and existing Help Desk staff- Resolve escalated issues- Monitor off-hours support requests and contact key personnel accordingly- Perform special projects and related work as required- Coordinate daily handoff from overseas help desk assistants and US-based Help Desk staff for open requests- Address technical problems pertaining to work stations, peripherals (printers, modems, drives, monitors, etc.), telephones and laptops- Work with the IT Department to expand the ongoing guideline for company-wide computer operations, including maintenance procedures and policies.- Coordinate, diagnose and troubleshoot incoming employee calls- Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remoteaccess - Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.- Provide case status updates to management and end-users - Support and maintain effective relationships with users.- Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support.**Other Information**- Bachelor’s degree in a technical or related field, or combination of education and experience as approved by executive management. Experience working on a Help Desk team is required.- Proven PC support experience (certification desired)- Extensive Microsoft Windows Desktop 2007, XP, Vista and Share Point experience required - other (less current) Microsoft workstation and server experience helpful.- Extensive Microsoft Office 2007, XP, 2003 (Full suite including Word, Excel, Outlook, Access, Project and PowerPoint) experience required. Certification would be preferred.- Ability to solve practical problems and carry out responsibilities under mínimal supervision.- Ability to plan and to report back to management regarding in-process projects- Ability to organize workload for effective implementation- Ability to function as an effective team member and to maintain a professional, helpful attitude while performing job responsibilities- Strong organizational skills- Excellent “people skills” and ability to communicate well verbally and in writing. Experience working with people at all levels of the organization and all technical skill sets.- Self-motivated and willing to learn new concepts, technologies and processesTipo de puesto: Tiempo completoHorario:- Turno mixtoPrestaciones:- Estacionamiento de la empresa- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de la vista- Seguro dental- Seguro de vida- Servicio de comedor- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaPuede trasladarse/mudarse:- 45690, Guadalajara, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Lugar de trabajo: Empleo presencial
