Technical Triage Customer Care Representative

hace 1 semana

Reynosa, México Motorola Solutions A tiempo completo

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: Technical Triage is the face of Motorola. Our goal is to provide top customer service to all of our customers providing assistance with movement solutions for the US as well as routing customers in the right path when calling Motorola Solutions.
**We are looking for enthusiastic customer service professionals who want to be responsible for supporting inbound calls and resolving a wide variety of complex customer issues. Call types include order inquiries, warranty replacement requests, post-sale-related customer service inquiries, service repair requests, and basic troubleshooting.

LI-DR2

**Basic Requirements**:

- Excellent service attitude
- Teamwork player
- Communication skills and verbal fluency
- Knowledge and skills to provide telephone support
- Diagnosis of failures in printing equipment and computers is a must. Provided support to staff via telephone as a customer service representative.
- The desire to learn new technology and grow professionally
- 100% English spoken and written
- Education High School Diploma, GED, Certificado de Preparatoria
- Experience 1-year with inbound call centers
- Full-time availability
- Availability to work in Reynosa, necessary to live near the area. This position will work from Parque Industrial del Norte, Reynosa.

***Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: Experienced

**Referral Payment Plan**: Yes

**_ EEO Statement_**

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

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