Customer Care Representative 1

hace 3 semanas

Reynosa, México Motorola Solutions A tiempo completo

Company OverviewAt Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.Department Overview Our organization is focused on business-to-business customers who include state and local entities, federal government agencies, authorized channel partners and resellers. Customer Care Consultants are responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues.The Portal Support team is the primary point of contact for customers (internal and external) that are experiencing technical issues with various Motorola Solutions Portals. Call types include troubleshooting technical issues as it relates the Portals used by our Customers and Partners. Hours of operations are from 7 am-6 pm CST, with phone support from 8 am-5 pm, Monday-Friday.**Job Description**:Excellent service attitudeStrong individual contributor and team playerCommunication skills and verbal fluencyAbility to work and make decisions with mínimal supervisionAbility to be able to navigate multiple systems, troubleshoot website/portal errors, and accurate lead document path taken by users to work with appropriate business teams to come to a resolutionThe desire to learn new technology and grow professionallyBasic RequirementsExhibit strong ownership and follow-through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end resultStrong observation and research skills. Consultants need to research and pursue information that assists in resolving the customer’s issueStrong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customers count on dependable and reliable support100% English ( spoken and written )**Gender**: Indistinct**Education**: Bachelor's degree OR a minimum of two (2) years experience in customer service/supportExperience with Salesforce (Service Cloud)Full-time availabilityAvailability to work in Reynosa, necessary to live near the area.Travel Requirements NoneRelocation Provided NonePosition Type ExperiencedReferral Payment Plan Yes

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