Dt Business Process Design Sr. Specialist Dynamic Process Analyst

**General Information**:

- Req #
- WD00086030
- Country/Region:

- Mexico
- State:

- Distrito Federal
- City:

- Mexico D.F.
- Date:

- Friday, August 1, 2025
- Working time:

- Full-time

**Additional Locations**:

- Mexico - Distrito Federal - Mexico D.F.

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
Key Responsibilities:

- Analyze CRM-related business processes and identify opportunities for AI-enhanced automation, predictive workflows, and guided selling across Sales, Marketing, and Customer Service.
- Design, prototype, and document CRM enhancements that integrate Microsoft AI tools (e.g., Copilot, AI Builder, Dynamics 365 Sales Insights, Azure OpenAI).
- Lead discovery sessions and workshops to uncover pain points, assess automation readiness, and translate goals into AI/ML-enabled CRM functionality.
- Collaborate with technical and data science teams to integrate models (e.g., lead scoring, intent detection, sentiment analysis) into CRM and Power Platform workflows.
- Define CRM metrics and KPIs that are powered by AI-based insights; deliver dashboards and visualizations through Power BI and Dynamics Customer Insights.
- Create user stories, acceptance criteria, and solution roadmaps for agile delivery teams; advocate for AI use cases in sprint planning.
- Support UAT, training, and change management initiatives to drive user adoption of AI-enabled CRM features.
- Monitor data quality, support governance frameworks, and improve how CRM data feeds AI models.
- Stay ahead of Microsoft’s AI roadmap (e.g., Fabric, Copilot Studio) and proactively bring new ideas into the roadmap for CRM and sales enablement.

Required Qualifications:

- Bachelor’s degree in Business, Information Systems, or related field.
- 4+ years of experience with Microsoft Dynamics 365 CRM (Customer Engagement) as a business analyst, product owner, or solution consultant.
- Experience with CRM processes across sales, marketing, and customer service, with emphasis on AI-powered automation and optimization.
- Hands-on exposure to Microsoft AI tools (Copilot, AI Builder, Power Automate, Dataverse, Azure Cognitive Services, or Azure OpenAI).
- Proficient in Power Platform tools including Power BI, Power Apps, and Power Automate.
- Demonstrated ability to define business problems and partner with data/tech teams to deliver AI solutions.
- Strong analytical and stakeholder engagement skills; comfortable working across business and technical domains.
- Familiarity with Agile/Scrum methodologies and iterative solution delivery.

Preferred Skills (Bonus):

- Integration experience with third-party AI/analytics tools (e.g., Salesforce Einstein, Tableau, or ChatGPT).
- Knowledge of Dynamics 365 modules like Customer Insights, Sales Insights, or Field Service.
- Understanding of prompt engineering, Copilot customization, or GenAI workflow design.
- Microsoft certifications (e.g., PL-200, PL-300, MB-210) are highly valued.
- Professional fluency in English.

**Additional Locations**:

- Mexico - Distrito Federal - Mexico D.F.
- Mexico
- Brazil - Distrito Federal
- Mexico - Distrito Federal - Mexico D.F.