Mexico-based IT Operations and Cloud Admin Engineer

**About Us**:
Orion is the leading voice-first intelligent collaboration platform that empowers frontline workers by enabling real-time team communication, process automation, location mapping, and access to enterprise systems to improve workforce productivity, safety and compliance, and customer engagement. Our customers extend across many operational and customer facing verticals.

**Responsibilities**:

- Provide support to distributed staff in areas related to desktop/laptop computing and use of system management platforms (e.g. InTune and JAMF Pro); work cooperatively to understand technical needs, develop management solutions, and provide in-depth troubleshooting in a complex networked environment.
- Maintain the health of our deployed, heterogenous, end-user computing fleet.
- Maintain current and accurate inventory of company hardware and software under the purvey of IT.
- Maintain and develop internal IT documentation including end-user-focused knowledge base articles.
- Drive our day to day IT tasks and continue to build efficiency and scalability in our processes.
- Act as a stakeholder for end user education through self help mechanisms including self help articles and user guides.
- Assist in employee lifecycle management including asset management, account provisioning and other processes.
- Issue technical bulletins to inform users of system/service changes.
- Contribute to critical policies/procedures such as Disaster Recovery, Business Continuity plans, Security policy, Incident Response Plan, etc.
- Maintain security awareness related to systems providing services consumed by end users and assist with remediation of security concerns.
- Make recommendations and/or participate in system architecture and design (some of which include researching opportunities to automate processes).
- Monitor compliance with policies and regularly report results to IT leadership
- Develop and Increase the use of automation.
- Willingness to be assigned projects and tasks outside of your skillset to assist in research and new software/hardware solutions.

**Requirements**:

- Able to legally work as a full-time contractor within Mexico (Visa sponsorship is not available).
- Work location that has reliable high speed internet and availability for full-time work during US hours Eastern Time coverage.
- High level of emotional intelligence and empathy.
- Excellent verbal and written communication skills; including communicating technical information in terms understandable to the end user.
- Fluent in English (both conversational and written).
- User-focused; care about providing a great experience to your users.
- 2+ years of experience with supporting Microsoft Windows, MacOS, Linux systems.
- 2+ years of experience with Administering and Troubleshooting SaaS platforms.
- Knowledge of network fundamentals, including DNS, subnetting, firewalls, and IP addressing.
- Proactive approach to problem solving and making improvements.
- Excellent follow-through, which includes having an understanding of and adherence to basic project management best practices.
- Curious, self-starter with good problem solving skills who engages in continuous improvement practices (willingness to learn while doing).
- Deep desire to keep solutions simple while meeting the needs of the organization.
- Working knowledge of IT Automation.
- Expertise in MacOS and Windows operating systems.
- Experience personally successfully supporting PC users, Apple users, printers, network, and A/V equipment.
- Comfortable with major SaaS platforms and their management.
- Proactive, upbeat and collaborative communication style, with the ability to be direct, tactful, and transparent.
- Ability to write clean code in one or more of shell scripting, Powershell, python, java, etc.
- Solid understanding of network stack.
- Solid security concept understanding.
- Demonstrated experience using and maintaining InTune and JAMF Pro or equivalent system management utilities. Serve as lead engineer for system management utilities.
- Working understanding of SSO/SAML technologies.
- Very comfortable at problem-solving independently.
- Strong sense of urgency and initiative.
- Are organized, efficient, thorough, patient, and empathetic.

**Bonus Points**:

- Experience with scripting and automation.
- Experience with remediating security vulnerabilities.
- Great problem management skills -able to resolve problems throughout the information system lifecycle, including classification, prioritization and initiation of action, documentation of root causes and implementation of remedies.
- Experience using GAM or similar programmatic Google management tool.
- Extensive SaaS knowledge of systems like Google Workspace, Atlassian, Slack, and others.
- SOC compliance certification experience.
- Knowledge of Computer Systems Validation principles, including IQ, OQ, or PQ.

**Perks**:

- 100% remote working US hours Eastern Time with some flexibility and autonomy.
- Be treate