Customer Disputes Management Analyst

hace 7 días

Ciudad de México Univar Sol. Corporativo A tiempo completo

**A Place Where People Matter - Growing our People to Grow Our Business**

We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to **keep our communities healthy, fed, clean and safe.**

**Primary Purpose**:

- The Disputes Management Team is responsible for managing the flow of invoice disputes between Accounts Receivables, Customer Solutions, Operations, and other functional teams; this scope includes ensuring dispute resolution as well as holding these functional teams accountable to execute root cause resolution efforts. Each Dispute Management Analyst will execute in-depth review of assigned disputes, identifying necessary updates within SAP and owning this resolution from start to finish. Through highlighting root cause trending and results, the Analyst will be expected to serve as a liaison to drive broad organizational accountability in all departments and propose changes to standard operating procedures to optimize the customer invoice cycle. This position reports to the Manager, Disputes Management.

**What You’ll Do**:
- Analyze invoice disputes- Collaborate with commercial and functional teams to resolve disputes and implement preventive measures- Identify and support root cause resolution efforts to reduce disputes volume

**What You’ll Need**:
- Bachelor’s Degree Preferred or equivalent work experience- 2+ Years of Accounts Receivables, Accounts Payables, Customer Solutions, Or Commercial experience- Strong analytical skills- Excellent written and oral communication skills- Demonstrated ability to manage time, organize and set priorities to meet deadlines- Proven success in problem solving with cross-functional teams and various departments- Proficiency in SAP and Microsoft Office

**Where You'll Work**:

- This is a hybrid (3x a week in office) in Mexico City, MX

**It takes people like you** and a global network of more than 9,500 employees **to build a company where the best people want to work.**

As a valued Univar Solutions employee, you understand that we are more than a distribution company. From delivering vital ingredients for food and nutrition, to helping keep drinking water safe, our company is dedicated to improving quality of life with our customers, suppliers and partners as **we serve the world’s most essential industries.**

**We are committed to a diverse workforce and a culture of inclusion.**Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

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