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Consultant Technical Solutions

hace 2 semanas

Ciudad de México Visa A tiempo completo

Company Description

Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. Visa is one of the top 50 Most Admired Brands in the world. It is recognized as a leading employer and can be found on the lists of: The World’s Most Innovative Companies, The World’s Most Respected Companies, The World’s Most Ethical Companies, America’s Best Employers and The World’s Most Valuable Brands, to name a few. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

**Job Description**

Consultant, Technical Solutions are the main technical liaisons for CyberSource’s Premier Enterprise merchants. As a Consultant, Technical Solutions within the CyberSource Customer Support team, you will be responsible for owning the technical aspects for our merchants’ implementations on the CyberSource side, and will assist in ensuring that integrations are functioning optimally. Consultant, Technical Solutions assist with a merchant’s initial launch of CyberSource products and services, and are also responsible for fostering the merchant relationship after the initial implementation. Should a merchant encounter any CyberSource related concerns, the Consultant, Technical Solutions would address the issue, or help drive the incident to a resolution.

**Essential Functions,**

  • Act as the single point of technical contact for assigned merchant and partner accounts
  • Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and or Operations teams
  • Provide technical implementation assistance to developers
  • Perform business analytics and performance monitoring of live merchants and partners
  • Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
  • Educate merchants on how ongoing enhancements of Visa services may benefit their business
  • Create, edit, and distribute client notifications and communications
  • Participate in requirements, design, and roll out of new products and services
  • Represent Client Support to other departments in the company including sales, operations, product management, and product development
  • Partner with Sales to build relationships with technical and business contacts across the account portfolio
  • Client-facing travel (international and domestic), 20%

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.