Engineer, Systems

hace 6 días

Ciudad de México CDMX Warner Bros. Discovery A tiempo completo

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**The Job**

**O**perations and Administration**
- Administration of **Jamf** and Intune** for Mac, Mobile, and Android endpoints
- Build and prepare packages for automated deployment and self service
- Troubleshoot Jamf and Intune infrastructure and resolve outages with vendor assistance
- Work with Identity Team on creating and managing Conditional Access Policies
- Follow security best practices and implement agreed baselines under the guidance of senior staff
- Triage any outages/critical issues including providing resolution and RCA.

**Escalations**, Collaboration, and** Documentation**
- Build and update documentation related to internal process and for support teams
- Review Service-Now tickets related to Jamf/Intune/Mac/Mobile and update in a timely manner.
- Collaborate with key stakeholders to understand team needs and dependencies to better align technical solutions
- Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes
- Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them
- Actively participate in team meetings and collaboration opportunities (including occasional travel).
- Actively stay up to date on the latest technologies and solutions, including internal/external learning and research.
- Create endpoint reports for stakeholders as requested.

**The Essentials**
- 4+ years' experience in a medium/large organization administering Jamf, Intune, or other MDM solutions for Mac and Mobile endpoints
- Superior analytical and problem-solving skills
- Experience dealing with security incidents
- Experience resolving outages (bonus for leading outage calls)
- Excellent written and verbal communication
- Superb relationship building skills
- Work collaboratively w/small teams
- Ability to handle multiple assignments concurrently
- Ability to prioritize based on criticality
- Comfortable with autonomy based on time zone
- English proficiency required

**The Nice to Haves**
- Degree in Information Technology or a related field, or an equivalent combination of education and occupational experience
- Knowledge of and passion for technology
- Comfortable in working in highly iterative and fluid environment

**How We Get Things Done**

**Championing Inclusion at WBD

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