Analyst, Content Editor

hace 1 semana

Tlaquepaque, México Herbalife A tiempo completo

Overview:
STATEMENT:
The Content Editor within MS (Member Services) will be responsible for creating and managing Support Center content (FAQs) for several sites using material gathered from different sources throughout the organization, advocating for overall accuracy, quality, effectiveness, and consistency (in strategy, message, tone, style, etc.).

The Content Editor will rely on analytics to guide the content management process in the corporate brand guidelines to create consistency in the voice and tone of agent communications. This role conducts monthly audits of Knowledge Management (KM) articles available externally to consumers and Distributors and is pivotal in driving consistency across the organization by keeping a pulse on what is being presented globally.

The Content Editor is also responsible for training and advising different teams on usage and best practices of Salesforce Knowledge and the company’s brand voice and tone.

DETAILED RESPONSIBILITIES:

- Write and edit content based on trending issues or material provided by business groups from around the organization
- Maintain accuracy of content delivered through knowledgebase
- Follow a Content Audit Policy & Procedure to ensure the integrity of the data published on the Support Center websites
- Work closely with other departments to coordinate editing process and keep content current
- Pull reports and use analytics to inform the content management process
- Review trending inbound customer service inquiries via online Contact Us submissions (on product and business topics) and create relevant knowledge content, when necessary

SUPERVISORY RESPONSIBILITIES:
None

Job Qualifications:
REQUIRED QUALIFICATIONS:
(Please be sure that each of the qualifications listed in this section are truly required to perform the essential functions of the job. If not, they should reside in the PREFERRED QUALIFICATIONS section.)

**Skills**:

- Exceptional writing and editing skills
- Ability to multitask to meet deadlines and ensure follow-up with all parties
- English/Spanish bilingual
- Versatility in writing abilities. Must be capable or drafting/editing material ranging from quick social media sound bites, to in-depth product training tutorials
- Ability to conceptualize and concisely articulate complex issues and ideas and translate them into a simple, friendly and conversational style for different audiences
- Strong attention to detail, nuance, tone, and political/issue sensitivities
- Flexible and adaptable personal style, able to work effectively with different personalities and types of projects
- Ability to work on tight deadlines and manage an ambitious workload

**Experience**:

- 5+ years with communications experience in a corporate setting with significant writing responsibilities
- Expertise in producing different types and styles of high-quality written material
- Strong understanding of dietary supplements, foods and/or consumer goods and key issues associated with it - Preferred

**Education**:

- bachelor’s degree

PREFERRED QUALIFICATIONS:

- Degree in English, Legal and/or Scientific background
- Experience with CRM and Knowledgebase systems

  • Analyst, Content Editor

    hace 1 semana

    Tlaquepaque, México Herbalife A tiempo completo

    Overview:STATEMENT:The Content Editor within MS (Member Services) will be responsible for creating and managing Support Center content (FAQs) for several sites using material gathered from different sources throughout the organization, advocating for overall accuracy, quality, effectiveness, and consistency (in strategy, message, tone, style, etc.).The...

  • Global Web Editor

    hace 2 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Global Web Editor ***: We believe that data-enabled digital capabilities and customer experiences, data-driven decisions, and predictive commercial insights, are all essential to achieving customer value and business growth at scale. The Digital organization drives this at Arrow by creating scalable, innovative, value-creating digital...

  • Content Systems Analyst III

    hace 3 días

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    Overview:Hiring Manager: Mark LubowRecruiter: Fabian RiveraTHE ROLEThe Content Systems Analyst III monitors and maintains Adobe Workfront Fusion automation and integration scenarios, ensures stable cross‑platform data flows, and strengthens the reliability of Herbalife's digital content supply chain.Day-to-day responsibilities include:Monitoring workflow...

  • Content Systems Analyst III

    hace 2 días

    Tlaquepaque, Jalisco, México Herbalife A tiempo completo

    OverviewHiring Manager:Mark LubowRecruiter:Fabian RiveraTHE ROLETheContent Systems Analyst IIImonitors and maintains Adobe Workfront Fusionautomation and integrationscenarios, ensures stable cross‑platform data flows, and strengthens the reliability of Herbalife's digital content supply chain.Day-to-day Responsibilities IncludeMonitoring workflow...

  • Business Operations Analyst I

    hace 2 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Business Operations Analyst I***:Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of $27.9...

  • Sr. Analyst, Sourcing

    hace 16 horas

    Tlaquepaque, México Herbalife A tiempo completo

    **Overview**:**1 STATEMENT**:The Regional CoE Senior Sourcing Analyst - RFQ will be responsible for creating and executing Request for Proposal and Request for Information (RFx) in support of the Global Strategic Sourcing team for their high value and high complexity sourcing initiatives globally. The Regional CoE Sr Sourcing Analyst - RFQ will work closely...

  • HR Analyst, Compensation

    hace 16 horas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**:HR Analyst, CompensationOur next HR Analyst, Compensation will support global compensation incentives working as a project manager.**What You'll Be Doing**:- Consults with Human Resources business partners to facilitate management and employee understanding of Arrow's total reward systems. Educates, mentors, and trains all Human Resources staff...

  • Communication Analyst

    hace 2 días

    Tlaquepaque, México Continental A tiempo completo

    Your tasks Plant Communications Analyst assists the Head of Plant Communication on COM issues and creates a trust based partnership with internal and external stakeholders executing innovative communications strategies. This function is working to deliver consistent and aligned messages to all associates about the business strategy, objectives and major...

  • Data Analyst for Finance/legal Area

    hace 6 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Data Analyst for Finance/Legal area ***: **What You'll Be Doing** **Analytics and Reporting**: - Develop and maintain dashboards and reports to measure legal operations performance. - Analyze data to identify trends and opportunities for process improvement. **Billing and Financial Coordination**: - Address and resolve billing discrepancies...

  • People Analytics and Intelligence Analyst

    hace 4 semanas

    Tlaquepaque, México Micron A tiempo completo

    **Our vision is to transform how the world uses information to enrich life for**_all_**.**Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.We are seeking a People Analytics and Intelligence...