Helpdesk Senior Associate- Healthcare Clinical

hace 7 días

Guadalajara, México Hashmap A tiempo completo

Req ID: 253218

Job Responsibilities Include:

- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of the time, if required
- Lift up to 25 lbs. if needed for equipment setup

Qualifications:

- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required

Preferred Skills:

- Experience in a call center environment
- Demonstrate a service philosophy in all interactions with clinicians and colleagues
- Effective communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
- Strong listening capabilities to fully understand caller’s needs / requests
- Exceptional ability to work optimally in a fast-paced environment

Basic Qualifications

Minimum 1 year Healthcare Systems Call Center experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

  • Helpdesk Senior Associate- Healthcare Clinical

    hace 3 semanas

    Guadalajara, México Ntt Data A tiempo completo

    **Req ID**: ******We are currently seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk- Call Center- REMOTE to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).**Job Description**:Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer...

  • Helpdesk Senior Associate- Healthcare Clinical

    hace 3 semanas

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:******We are currently seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk- Call Center- REMOTE to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).**Job Description**:Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer...

  • Helpdesk Senior Associate-portuguese

    hace 7 días

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Senior Associate PORTUGUESE - Full Time **Requirements**: - **Availability to work 45 hours per week - **Advanced Portuguese and Spanish** - **Looking to work in IT Environment - **6 months of experience in...

  • Helpdesk Senior Associate

    hace 1 día

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time Location: Remote **Requirements**: - Availability to work 45 hours per week - Advanced English & Require French Language - Looking to work in IT Environment - 6 months of experience...

  • Helpdesk Senior Associate

    hace 1 día

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. Requirements: - Availability to work 45 hours per week - Advanced English - Looking to work in IT...

  • Helpdesk Senior Associate- Healthcare Clinical

    hace 2 semanas

    Guadalajara, México NTT DATA A tiempo completo

    Req ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely...

  • Helpdesk Senior Associate- Healthcare Clinical

    hace 2 semanas

    Guadalajara, México Hashmap A tiempo completo

    Req ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely...

  • Helpdesk Senior Associate- Healthcare Clinical

    hace 2 semanas

    Guadalajara, México Hashmap A tiempo completo

    Req ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely...

  • Helpdesk Senior Associate

    hace 2 semanas

    Guadalajara, México Hashmap A tiempo completo

    We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.- NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time - to join our team in Guadalajara.Location: Guadalajara, Jalisco. Mexico.**Requirements**:- Availability to work 45 hours per week - Interest in working at any shift - Advanced English...

  • Helpdesk Senior Associate

    hace 4 semanas

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full TimeLocation: Remote**Requirements**:- Availability to work 45 hours per week- Advanced English & Require French Language- Looking to work in IT Environment- 6 months of experience in...