Systems Administrator

**Systems Administrator**:

- Date: Sep 9, 2025
- Location: Zapopan, Jalisco, MX, 45070
- Company: simsmetalm
- Req ID: 5807

Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.

Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world.

We are looking for a highly motivated **System Administrator**for our Guadalajara operations. The Logistics Administrator is responsible for managing routine orders. This role involves scheduling logistics, creating orders, communicating with clients, and ensuring the efficient delivery of services.

**Key Responsibilities**
- **Technical Expertise**: Serve as the technical expert in system administration for the SLS environment, ensuring optimal performance and reliability.
- **Queue Management**: Efficiently manage and prioritize IT service requests and incidents using queue management techniques to ensure timely resolution and mínimal disruption to business operations.
- **ITIL Best Practices**: Implement and maintain ITIL best practices for service management, including incident, problem, change, and release management, to enhance service delivery and operational efficiency.
- **System Installation and Configuration**: Oversee the installation and configuration of new software, hardware, network, and cloud infrastructure to support business needs.
- **Performance Monitoring**: Continuously monitor system performance to identify and address potential issues proactively.
- **Active Directory Management**: Manage Active Directory servers, security groups, and group policy development and deployment.
- **User Account Management**: Oversee the management of user accounts and assets, assigning security permissions on the network.
- **Additional Duties**: Perform other duties as assigned to support the IT department and organizational goals.
- **Other**:

- **EH&S Compliance**: Demonstrate personal responsibility for, and ensure compliance with, all Environmental Health & Safety (EH&S) policies, procedures, and initiatives within the team.
- **Diversity and Inclusion**: Promote diversity and inclusion, positive employee relations, and teamwork, ensuring all team members are treated fairly and equitably.
- **Cost Management**: Manage costs in line with budgetary requirements and financial policies and procedures.
- **Continuous Improvement**: Support and recommend continuous improvement initiatives and foster compliance with quality requirements.
- **Policy Compliance**: Ensure team compliance with all company policies, procedures, and initiatives.
- **Workforce Development**: Cultivate a well-trained workforce, including support of performance-management and career-development initiatives.

**Qualifications**
- Demonstrates strong analytical thinking skills with the ability to use ITSM platforms and software effectively.
- Possesses advanced knowledge of computer hardware and repair, ensuring efficient troubleshooting and problem-solving.
- Capable of making analytical decisions that require troubleshooting and problem-solving skills.
- Actively supports and advocates for change within the organization.
- Proficient in ITSM Change Control knowledge and literacy, with a strong understanding of IT security principles.
- Over 3 years of experience managing IT support, ensuring high-quality service delivery.
- Background in Azure data platform services, including CI/CD pipeline experience.
- Familiar with support software such as Ivanti, Cherwell, or equivalent platforms.
- Ensure safety and compliance by following Environmental Health & Safety (EH&S) standards while resolving routine technical issues efficiently.
- Set and meet individual goals aligned with project needs, maintain high standards of accuracy and quality in system configurations, updates, and documentation.
- Communicate effectively through clear verbal and written updates, timely reporting, and collaborative meetings. Share technical insights, listen actively to team input, and build strong working relationships across departments.
- Manage workload and priorities to meet deadlines, troubleshoot system issues, and support team members. Foster a respectful and inclusive environment while helping others grow their technical capabilities.
- Make informed decisions within established IT policies and risk thresholds. Investigate root causes of system problems, adapt to changi