Senior Partner Sales Executive

People love Zendesk. Businesses love Zendesk and want to let their customers in on the secret. In the old days, this was called “the channel”. In today’s SaaS-driven world, it ranges from coordinated distribution deals to referral programs; BPOs to cloud-friendly consultants; joint landing pages to reseller contracts - and things that no one has even thought of yet.

Today, channel development requires business savvy, tech-savvy and the ability to bring these two worlds together. We’re seeking for someone to lead this charge across the LATAM countries to build partnerships, drive revenue and most importantly help customers succeed at supporting their customers.

Who we're looking for

You will work in conjunction with Zendesk’s regional sales team to recruit, enable and manage our growing channel. You will report to our Director, SSAC Partner Sales and work with our growing Latin American and global partner teams to drive revenue in LATAM region.

This is a quota-carrying position, and we would like to find someone with strong regional experience in SaaS/software sales, channel development and contact center markets. We’re also looking for an individual who are building a consistent record of succeeding in high-growth teams

What you'll do
- Build and implement a regional go-to-market strategy, building on the partner programs we already have in place.
- Identify and introduce Zendesk to partners that “speak to the companies we don’t speak to” to help drive our growth in the region.
- Work together to Enterprise/Commercial sales teams to help partners to win deals with organizations.
- Work with regional field and channel marketing teams to fund partner-led campaigns and demonstrate return on marketing investment.
- Serve as day-to-day liaison between existing partners and Zendesk sales, develop market initiatives to drive incremental revenue.
- Evangelize partner capabilities with the Zendesk sales teams, clearly articulating the partner’s value propositions to develop proactive engagement.
- Review pipeline and drive opportunity velocity with our sales teams and partners.
- Drive business performance measured by new bookings, expansion bookings and customer acquisitions.

**What you have**:

- You have excelled in previous Channel roles: 5+years of consistent record in partner channel development, sales, and business development in the technology industry.
- You've worked for a software company before, ideally SaaS.
- You're experienced working with regional resellers, consultancies, technology companies or BPOs.
- You have carried a quota before.
- Strong executive presence including communication and presentation abilities with a high degree of comfort to large and small audiences.
- Understanding of customer value proposition for Zendesk solutions and standard methodologies for partners to monetize services and solutions.
- You are happy working in a fast-paced environment with an emphasis on crafting something “new” and are not afraid to get into the details in the day-to-day business.
- You're willing to travel with a purpose.
- Proven track record to establish relationships with internal Sales teams.
- Ability to present to partners and to prospects, the solution and the partner program.
- Collaborate with your peers and channel leadership to support the overall growth of our channel program and business by bringing your ideas, experience, and accountability to work every day.

**What you bring to the role**:

- An in-depth understanding of partner business and the value partners would be able to bring to Zendesk and our customers.
- Previous partner experience working with distributors is a plus.
- Excellent interpersonal and presentation skills and a ‘roll-up-your-sleeves’ mentality.
- Industry relationships that will provide access for Zendesk to recruit new partners.
- Exposure to digital and social marketing concepts, tactics and implementations.
- Experience in Customer Experience and CRM businesses would be a plus.
- Strong, validated channel management and communications skills.
- Executive presence and hard worker quota-carrying experience

**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color,