Global Workplace Svcs Principal

Overview:
**We Are PepsiCo**

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Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

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**Join PepsiCo, dare for better.**

**The Opportunity**

**Your Impact**

As Global Workplace Svcs Principal your scope would consist of leading the Workplace Services strategy and operations across 17 countries in LATAM, ensuring seamless, secure, and high-performing technology experiences for ~40,000 users in office, field, and plant environments. This role drives user satisfaction, operational excellence, and innovation by managing computer platform (OS, Endpoint Management, AD, Security Policies & Hardware) and the deployment of collaboration technologies (e.g., Microsoft 365, AI Tools). As a regional leader, the role aligns global IT strategy with local execution, manages service budgets, and leads cross-functional initiatives to transform the digital workplace.

**Responsibilities**:

- Shape and lead the Workplace Services strategy across LATAM, ensuring alignment with global S&T policies, local business needs, and evolving user expectations. Accountability: Strategic Leadership, Decision-making
- Drive continuous improvement and innovation through service analytics, automation, GenAI pilots (e.g., Copilot, ChatGPT), and Workplace Services enhancements in partnership with global and local teams. Accountability: Strategic Partnering, Decision-making
- Oversee Managed Services and Vendor Performance, acting as the main interface for governance, SLA adherence, performance reviews, and co-innovation initiatives. Ensure accountability, service consistency, and value delivery. Accountability: Vendor Management, Decision-making
- Manage Workplace Services Budget for LATAM, ensuring cost-effectiveness, forecasting accuracy, and alignment with enterprise priorities. Lead productivity initiatives that optimize service delivery and costs. Accountability: Financial Management, Strategic Execution
- Lead Workplace Services Operations across LATAM, ensuring service reliability and coverage across HQ offices, Plants, Mixing Centers and DCs, with a strong focus on operational resilience and user proximity. Accountability: Execution, Governance
- Serve as the main point of contact for Global Workplace Services Agenda, ensuring alignment with global initiatives; including planning, deployment, knowledge transfer and operating model. Accountability: Business Engagement, Execution
- Champion user experience transformation, embedding user feedback, service design thinking, and collaboration with HR to deliver seamless onboarding, support, and hybrid work readiness. Accountability: Service Design, Execution
- Manage strategy and execution of lifecycle tech refresh for end-user computing devices, including laptops, and desktops across all markets, ensuring alignment with global standards and mínimal disruption.
- Monitor and steer critical Workplace Services KPIs, leveraging dashboards (Power BI) to track incidents, satisfaction, cost-to-serve, and continuous improvement opportunities. Accountability: Insight Generation, Decision-making
- Lead and develop regional Service Coordinator team, coaching local coordinators and fostering a high-performance, collaborative, and user-centric culture. Accountability: People Leadership

Qualifications:
**Who Are We Looking For?**
- Education: Bachelor’s in Computer Science, Engineering, or related field.
- Experience: 10+ years in End User Compute and Workplace Services Operations, with 5+ years in regional leadership across complex, multi-country environments.
- Technical Expertise: deep understanding of ITIL, Microsoft 365, workplace automation (RPA, GenAI), and analytics (Power BI, PowerApps). Proven experience with Cross-platform support (Windows, MacOS, Android & iOS), Software Deployment and Packaging (PowerShell, Batch, Automation), Microsoft Entra ID, Modern Device Management (e g.,Microsoft Intune, JAMF, Autopilot), Videoconferencing, Desktop virtualization and RDP, Microsoft Defender, MFA, SSO, OKTA and security policies
- Executive & End-User Support: track record of delivering premium, proactive support to VIP users and C-level leaders.
- Change Management: d