Associate Project Manager

Associate Project Manager - Language Services - Homebased - Mexico, Colombia, Brazil, Peru and Chile

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

As an Associate Project Manager in the Language Services department at ICON, you will support the execution of translation projects for pharmaceutical and clinical clients. You will take ownership of small to mid-sized projects with increasing autonomy, serving as a primary contact for internal teams and clients. Your responsibilities will span from gathering and defining client requirements to ensuring timely, high-quality delivery, while contributing to process improvement and operational excellence.

What you will be doing
- Recognizing, exemplifying and adhering to ICON's values which centers around our commitment to People, Clients and Performance.
- Embracing and contributing to a culture of continuous process improvement, streamlining workflows, adding value, and meeting client needs.
- Acting as a key point of contact for assigned clients, gathering project requirements, ensuring smooth project initiation, and managing expectations throughout the project lifecycle.
- Independently managing small to mid-sized translation projects, ensuring alignment with client expectations, timelines, budgets, and quality standards.
- Defining project tasks, monitor progress, track milestones, and proactively managing risks, escalating when necessary.
- Coordinating effectively with internal teams to ensure seamless execution and communication.
- Contributing to internal and client-facing reporting, performance tracking, and issue resolution.
- Supporting quality management by assisting with quality investigations, root cause analysis, and continuous improvement efforts.
- Assisting in evaluating and adopting automation and technology-driven solutions to improve project efficiency and quality.
- Maintaining current knowledge of industry trends, client landscapes, and regulatory considerations relevant to language services in the life sciences sector.
- Supporting cross-functional collaboration and help grow ICON’s Language Services offering through relationship-building and operational integration.
- Sharing expertise and contributing to the training and mentoring of junior staff.

**Profile**:

- 1-3 years of experience in project management within translation, localization, or language services.
- Experience with Life Sciences translation projects (pharmaceutical, medical device, clinical, or biotech) a PLUS
- Excellent communication and problem-solving skills, with the ability to manage multiple stakeholders.
- Proficiency in CAT tools, translation management systems, and project tracking software.
- Proficiency in Microsoft Word, Excel, and other document formats (e.g., PDFs, XML, PowerPoint).

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What ICON can offer you:

- Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
- In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
- Our benefits examples include:
- Various annual leave entitlements- A range of health insurance offerings to suit you and your family’s needs.- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.- Life assurance- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

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