Technical Writer

hace 2 semanas

Desde casa, México Espressive A tiempo completo

**About Espressive**

Espressive redefines how employees get help by delivering exceptional employee experiences.

We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can’t have self-service if employees are not engaged. Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace, delivering a personalised user experience that results in employee adoption rates of 80-85% and reduced help desk call volume of 40-60%. We've raised our series B and are funded by some of the best VCs in the world. We have a highly experienced, small team, led by a CEO and executive team with a proven track record of building successful companies. We have offices in Santa Clara, California, Salt Lake City, Utah and Guadalajara, Mexico.

**As a Technical Writer, you will**
- Produce and maintain product documentation including but not limited to design specifications, marketing/sales materials, user manuals/guides, training materials, proposals, reports, and on-line help.
- Ensure timely completion of quality documentation for all products.
- Provide writing, editing, and electronic publishing services to product teams/departments.
- Analyze products to determine user information needs.
- Coordinate documentation and on-line help requirements with project, engineering, and test managers.
- Research, write, edit, compile, revise, and review end-user documentation, both print and on-line.
- Create effective graphics, flow charts, and diagrams for inclusion in documentation.
- Edit and proofread technical materials using standard editing marks.
- Analyze documentation products and generates initiatives to improve quality, reduce customer service costs, and decrease customer support calls.
- Analyze departmental processes and recommends improvements.
- Prioritize and manage multiple projects within design specifications and budget restrictions.
- Interact and collaborate effectively with internal and external team members to assure needs of the company are met.
- Assist in project planning; provides reports and updates as required.
- Perform other related duties as assigned by management.

**Qualifications**
- Bachelor’s degree (B.S.) in related field or equivalent, two to four years related experience, or equivalent combination of education and experience.
- Demonstrated ability to communicate effectively and clearly in writing.
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Excellent grammatical and spelling skills.
- Strong organizational, problem-solving, and analytical skills
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Demonstrated ability to plan and organize projects
- Ability to publish formatted documentation in multiple platforms and formats
- Ability to work on complex projects with general direction and mínimal guidance.
- Ability to work independently and as a member of various teams and committees
- Proven ability to handle multiple projects and meet deadlines
- Creative, flexible, and innovative team player

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