Lead Technical Writer

Do you have a passion for crafting technical content and designing learning experiences? We are seeking a **Lead Technical Writer (Instructional Design)**to become a part of our Workforce Experience consulting team, where you will develop instructional content across various industries.RESPONSIBILITIES- Collaborate with client stakeholders and Subject Matter Experts to develop and author content for user support articles and learning experiences- Author content for knowledge base sites, video scripts, and training materials- Create learning products and utilize authoring tools to produce effective instructional assets (e.g., eLearning modules, online courses, facilitator guides, instructional decks)- Guarantee all deliverables and products are meticulously written, edited, and proofread- Conduct quality assurance reviews and seek continual process enhancements- Maintain regular communication with client stakeholders, product owners, and SMEs, alongside internal EPAM teams and colleagues throughout the development process- Cultivate strong connections with client stakeholders and internal teams to utilize tools and resources- Collaborate with clients to refine, edit, and revamp legacy content and spot new content creation opportunities- Oversee projects through every stage of the life cycle, including initiation, design, development, implementation, and closure- Assume full responsibility for project delivery and oversee stakeholder engagement to ensure solutions are of premium quality**REQUIREMENTS**:- 5+ years of experience across multiple channels (help center, knowledge base, technical, scripts, web content, video, instructional design)- Proficient English communication skills at a C1 level- Flexibility to process, analyze, and restructure large information volumes- History of writing technical content for Knowledge Bases, Help Centers, and user support- Capability to use light HTML5- Writer able to make technical or conceptual content engaging- Understanding of instructional design methodologies including but not limited to ADDIE model, SAM, backward design, e-learning blueprint, design thinking, and interactive learning experiences- Good eye for visual design paired with experience design insight- Proficiency in both independent work and teamwork- Proven reliability, responsiveness, and client-focused approach- Competency in managing a fast-paced work environment while efficiently handling and prioritizing multiple projectsWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet bills