Case Manager

hace 1 día

Azcapotzalco, México HSBC A tiempo completo

-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Case Manager - GTPM Hub**

**Role Purpose**:
The purpose of this role is to manage Hub resources, the AVP - GTPM Hub Team Lead will focus on the people management and development responsibilities within the Hub, to ensure that there are the correct skills in place to meet demand, to identify development or learning opportunities for resource and manage the performance of Hub resource.

**Main Activities**:

- Lead, manage and motivate the team of Hub resource.
- Ensure that the team members are managing day to day transactional requirements of the customers in an efficient manner and in line with the agreed framework & SLA’s.
- Work with the Global Hub teams’ team to ensure maximum efficiency and coordinate various deliverables across the Hubs.
- Manage Hub resource performance, conducting regular 1-2-1’s and performance appraisals.
- Understand performance across the team and track against agreed service levels.
- Ensure that the Hub resource is skilled to meet demand and work closely with the MI & reporting team to ensure that demand is understood, and capacity and skills are available to support it.
- Identify and support development opportunities for Hub resource.
- Escalate any issues in a timely manner to your Third-Party Management Hub Lead
Requirements- The ability to demonstrate outstanding people management / leadership skills during times of significant change / creation of a new ‘function’ or initiatives.
- A good understanding and experience of the Global Businesses and Global Functions within a Bank.
- Prior Third-Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm would be desirable.
- A good understanding of the regulatory environment within the region and knowledge of 3rd party risk
- Excellent written and verbal communication skills and proficient in MS tools
- Prior experience of working across 1 or more Risk Domains would be desirable (providing support and guidance to business functions);
- Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing)
- People Risk,
- Legal Risk,
- Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud)

**Competences**
- Knowledge of Risk
- Third Party Management
- Proactive and capable of working autonomously.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD

  • Case Manager

    hace 5 días

    Azcapotzalco, México HSBC A tiempo completo

    Descripción - Externa **Case Manager** Manage the client onboarding experience, expectations and communications following the completion of the sale by the Relationship Manager (RM). Coordinate the onboarding process, including the collection of client information required to complete the Client Due Dilligence (CDD) profile, to the point where the client...

  • Case Manager

    hace 3 días

    Azcapotzalco, México HSBC A tiempo completo

    Descripción - Externa**Case Manager**Manage the client onboarding experience, expectations and communications following the completion of the sale by the Relationship Manager (RM). Coordinate the onboarding process, including the collection of client information required to complete the Client Due Dilligence (CDD) profile, to the point where the client has...

  • Case Manager

    hace 1 semana

    Azcapotzalco, México HSBC A tiempo completo

    Descripción - Externa**Case Manager****Principal Function**:Manage the client onboarding experience, expectations and communications following the completion of the sale by the Relationship Manager (RM). Coordinate the onboarding process, including the collection of client information required to complete the Client Due Dilligence (CDD) profile, to the...

  • Senior Case Manager

    hace 1 semana

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...

  • Clm Case Manager

    hace 1 semana

    Azcapotzalco, México HSBC A tiempo completo

    Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...

  • Clm Case Manager

    hace 1 día

    Azcapotzalco, México HSBC A tiempo completo

    -Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...

  • Case Manager

    hace 4 semanas

    Azcapotzalco, México HSBC A tiempo completo

    -Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...

  • Project Manager

    hace 1 semana

    Azcapotzalco, México Stefanini LATAM A tiempo completo

    Be a part of Stefanini!At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.Apply Project Manager!RequirementsEducation: Bachelor’s degree in Systems Engineering, Industrial Engineering, Actuarial Science, Physics; MBA preferred.4 years of experience as a Product Owner, Product Manager, or...

  • Project Manager

    hace 1 semana

    Azcapotzalco, México HSBC A tiempo completo

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.We are currently seeking an experienced professional to join our team in the role of**Project Manager****Role purpose**:Project Management jobs are accountable for successful delivery of the...

  • Senior Project Manager

    hace 4 semanas

    Azcapotzalco, México HSBC A tiempo completo

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.We are currently seeking an experienced professional to join our team in the role of**Senior Project Manager****Role purpose**:Project Management jobs are accountable for successful delivery of...