Manager Technology Operations Support

**You Lead the Way. We’ve Got Your Back.**

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

**How will you make an impact in this role?**

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed, by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external customers and internal colleagues. It also encompasses product management for core enterprise platforms, as well as technology risk and information security; enterprise data governance and platforms; and digital product and design across the American Express enterprise.

**Responsibilities**:

- We are looking for strong production support and experience leading teams. High-level role description designs, develops and maintains technology systems for use by external and internal customers.
- Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality
- Investigates and resolves of critical incidents and problems in systems and services, including root cause analysis
- Implements remedies and preventative measures to maintain and enhance system integrity
- Monitors quality standards of documentation and reporting
- Collaborates with cross-functional teams to ensure adherence to quality standards during development and implementation phases
- Drives continuous service improvement by developing and maintaining best practices and knowledge repositories
- Coordinates disaster recovery testing and leads post-implementation reviews to ensure system resilience
- Able to work on shift duty (8 hour day shift between 8AM - 8PM) in a 24/7 support organization.
- Must have Domain knowledge of Cards Payments systems.
- Understanding of E2E workflows of Authorization Approval and clearing & reconciliation processes.

**Minimum Qualifications**
- Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline
- 8+ years of software experience with good understanding of either Java or Python language
- Experience with CI/CD environment and tools is a plus
- Mentoring and coaching the team

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities