Manager, Support Operations
hace 3 semanas
WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoManager, Support OperationsAn IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.**Basic Qualifications**:- Bachelor’s degree or equivalent- Intermediate-Advanced English fluency- At least 2 years of experience in managing IT projects or operations teams- At least 3 years of Technical Operations experience- At least 3 years of experience in People Management- At least 3 years of experience in IT systems and infrastructure- At least 3 years of experience with desktop platforms and operating systems- At least 3 years in technical operations or end user technical support**Preferred Qualifications**:- At least 5 years of experience in People Management- At least 5 years of experience in Project Management (planning, executing, tracking)- At least 5 years of experience in IT systems and infrastructure- ITIL Certification- At least 4 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.
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Manager, Support Operations
hace 4 días
Ciudad de México Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Manager, Support Operations An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management,...
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Support Specialist, Operations
hace 2 semanas
Ciudad de México Restaurant365 A tiempo completoSupport Specialists, Operations are responsible for helping R365 customers with all R365 software operations, catering, scheduling, and manager log functions. They manage pertinent customer communications through tickets, live chats, and phone calls.**How you'll add value**:- Prompt customers for information necessary to troubleshoot problem reports- Reach...
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Brand Manager
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Ciudad de México, Ciudad de México The Brand Manager A tiempo completoThe Brand Manager is a key member of the client success and operations team at GIGABRANDS. Sitting between the Brand Director and Junior Brand Managers, this role is responsible for managing day-to-day client accounts, executing strategies that drive sales, and ensuring exceptional service delivery across multiple Amazon brands.As a Brand Manager, you'll...
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Operations Manager
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Ciudad de México ABB A tiempo completo**Operations Manager**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...
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Project Manager
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Operations Manager
hace 3 días
Ciudad de México Route 16 Construction A tiempo completoWe are a U.S.based real estate and construction company seeking a highly organized, proactive Operations Manager. This is a remote, full-time role with flexible hours, but you must be available during evenings and some weekends to support clients and prospective tenants in real-time. **Key Responsibilities** - Prepare and send weekly project reports to...
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Technical Support Manager
hace 5 días
Ciudad de México DFO Global Performance Commerce Limited A tiempo completo**GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: GPC has an immediate opening for a...
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Customer Support Manager
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Ciudad de México Synchtank A tiempo completo**Customer Support Manager** **Location**: Mexico City, Mexico **Type**: Full-time *Please submit all cover letters and resumes in English **About Synchtank** At Synchtank, we build powerful SaaS solutions that help the world’s most innovative media and music companies manage their rights, metadata, royalties, and sync licensing operations. From major...
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Support Manager
hace 4 semanas
Ciudad de México BettingJobs A tiempo completoBettingJobs is working with a new casino and sportsbook operator within the Mexican market who are seeking a Support Manager to join their team based in Mexico City. Responsibilities: Manage the daily operations of the support team: monitoring queues SLA, CSAT. Escalate complex cases and collaborate with Risk, Payments, CRM, and Tech teams. Perform quality...
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Operations Manager
hace 3 semanas
Ciudad de México TechBiz Global GmbH A tiempo completoAt TechBiz Global, we’re more than just a recruitment and software development company — we’re aGerman based global partner dedicated to your business success. With a diverse, distributed team, we specialize in IT recruitment, outstaffing, outsourcing, software development, and consulting services for more than 100 clients around over 20 countries.We...