Order Management Specialist

**Order Management Specialist**:
Do you like the challenges? Do you want to be part of a global team?

Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you.

The order management team is the first step in the flow of operations. We support the Latam countries of Thomson Reuters. We have contact with many members of TR around the world. We are key in the customers' experience.

**About the Role**

In this opportunity as** Order Management Specialist,** you will:

- Be responsible for implementing the entire order-to-billing process and providing ongoing order management support for sales and clients.
- Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results.
- Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and 3rd party guidelines.
- Manage the entire end-to-end order life cycle, including order preparation, order monitoring, permissions, and billing/credits/cancellations for new and renewal orders.
- Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, and billing account contacts).
- Ensure appropriate technical and commercial approvals are in place.
- Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
- Ensure any offline pricing calculators and/or product-specific checklists are completed.
- Verify equipment needs, communication requirements and general client needs, providing timeframes and setting client expectations accordingly.
- Manage backorders with internal partners, escalating all delays where interaction is required.
- Make sure forecasted install and billing effective dates are accurately uploaded into the tracking tool (based on local tools).
- Implement release of billing for all services and charges.
- Maintain accurate client site billing & location details, and contact/user records on internal systems.
- Reconcile date Opportunities to orders.
- Provide timely support and resolution regarding Data and Compliance issues.
- Establish key client and sales relationships in order to facilitate improved administration and customer satisfaction.
- Assist in annual renewal processing, including analyzing pricing, reviewing amendments, and invoicing.
- Manage and resolve external & internal queries relating to quote/order status, billing, client account information/permissions, and compliance issues.
- Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented.
- Complete UAT testing and regression testing.
- Spot trends and make recommendations for enhancing systems and procedures.
- May review Free Trial expiration notices with account teams.

**About You**

You’re a fit for the role, if your background includes:

- Bachelor's degree.
- Advanced English level is a must.
- Experience in SAP- order to cash process.
- Experience working with Microsoft tools like Excel, Word, and Outlook.
- Soft skills: Teamwork. Organization. Goals oriented.

**Location: CDMX**

LI-ZM1

**What’s in it For You?**
- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- ** Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- ** Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Strong