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Customer Support Representative
hace 3 semanas
**Compensation**:
$25,000 - $35,000 yearly
**Responsibilities**:
- Maintain customer accounts and update with new account information as needed
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Communicate frequent customer suggestions to the team to troubleshoot
- Work closely with the sales lead to stay up-to-date on service and product knowledge
- Identify, manage, and assess customer concerns promptly (within 1 hour to respond and within 24 hours to resolve)
- Understand our client’s journey as a lead buyer at Property Leads
- Follow all Property Leads policies when handling customer support inquiries
- Work closely with our refund team to resolve a declined refund dispute by the lead buyer
- Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed
- Face and handle conflict professionally
- Keep track of all customer's requests, inquiries, etc.
- Continuously improve communication skills
**Qualifications**:
- Display strong communication skills, active listening skills, and personal skills
- Must have graduated high school, received a G.E.D. or equivalent
- Experience working in a customer-oriented atmosphere
- Willing to work in a fast-paced environment
- Self-sufficient and able to properly manage one’s own time
- Well-organized
- Advanced time management skills
- Strong interpersonal skills
- Proficient knowledge of the real estate industry
**About Company**
Property Leads exists to help investors who are looking to close more deals and make more money, which all starts with... LEADS The goal is for our lead buyers to have the _highest_ lead-to-deal ratio over any marketing channels or other pay-per-lead providers, and this constantly motivates us to continue **generating the highest motivation leads.
