Customer Support Representative

hace 1 semana


Desde casa, México Touch Support Inc. A tiempo completo

**REQUIREMENTS**:- Excellent communication skills in the English- The minimum required education: High School- Passion for working with people and helping them to get their stuff to work- Strong interest in developing a career in the IT field- Readiness to learn at a fast pace- Solution-oriented mindset and passion for resolving problems- Readiness to lend a helping hand and pass on the knowledge as you grow with the company- Ability to work in shifts (morning, afternoon, night shift).- However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes**RESPONSIBILITIES**:- Assist in onboarding, educating, and supporting our customers through their journey and help and guide our customers with technical and billing-related questions.- Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing- Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience**WHAT DO WE OFFER?**- The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career.- Great teamwork environment Even though we work from home, our team is strongly connected at any given moment to ensure everyone feels a part of the team.- Ability to work in shifts (morning, afternoon, night shift).- However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes- **Remote position**Work Location: Remote



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