Product Support Analyst

hace 2 semanas

Iztapalapa, México Infor A tiempo completo

General information- Country
- Mexico
- City
- Mexico City
- Job ID
- 39657
- Department
- Customer Support
- Experience Level
- ASSOCIATE
- Employment Status
- FULL_TIME
- Workplace Type
- Hybrid
- Description & RequirementsA Day in The Life Typically includes.
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting.
- Manages workload effectively following Support Procedures.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
- Contributing and maintaining information in the Support knowledge base.
- Developing product knowledge in the specific ERP product and identifying areas for further specialization.

Required skills:

- Customer focus and effective communication skills.
- Analytical skills to analyze data research and solve diverse functional issues.
- Team player with the ability to build strong peer and interpersonal relationships.
- Fluent in English.
- Knowledge of ERP software.

Preferred skills and experience:

- Bonus point for previous working experience in Production, Logistics and/or IT Support.
- About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
- Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
-At Infor we value your privacy that’s why we created a policy that you can read here.

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