Desktop Support Analyst Ii
hace 2 días
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications. At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row What makes us so great? Our people - we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another. We believe that: - You should be able to grow and feel empowered at work. - You should have fun in a diversified environment and bring your true self to work daily. - Work-life balance is vital to our positive culture. We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH We are hiring a **remote** **Desktop Support Analyst** At DYOPATH, we offer top-notch benefits, which helped us earn our "Great Place to Work" certificate three years in a row What you'll get in our benefits package: - Savings / Monthly 13% cap - Pantry Vouchers 9% deposited every month - Christmas Bonus: 25 days of your daily income - Vacations - 12 days after the first year - Anniversary Bonus - 10 days of base salary - Vacation Premium - 40% first year - Major Medical Insurance covers you and your immediate family - Life Insurance - Quarterly Bonus - Marriage or Bereavement Time off - Maternity/Paternity Time off - $250 monthly stipend for electricity/internet - Ergonomic chair **_What will you be doing as a Desktop Support Analyst?_** - Supporting internal customers by troubleshooting software issues either face to face, over the phone, or through Chat software - Ensuring excellent service standards and maintaining high customer satisfaction - Configuring and updating CCTV cameras - Daily follow up and follow through on tickets - Track progress of incidents and tasks by utilizing internal or client ticketing software - Perform server maintenance - Other duties as assigned **_Qualifications:_** - Familiarity with change management (ITIL) - Be able to perform RCA - Computer hardware troubleshooting proficiency level: Intermediate-Advanced - Software troubleshooting proficiency level: Intermediate-Advanced - CCTV camera experience a plus - Server Maintenance a plus - Working knowledge of MS O365 Suite - Demonstrated ability to communicate orally and in writing - Advanced English **_Shift/Pay_** - 13,500-14,000 pesos monthly - Monday - Friday, 7:30am - 4:00pm **Equal Opportunity Employer
-
Bilingual Technical Support Weekends Rest
hace 2 semanas
Iztapalapa, México TAO RH A tiempo completoBILINGUAL TECHNICAL SUPPORT WEEKENDS RESTApplication support and configuration, Identify and resolve desktop technical issues, including networking connectivity at the ops floor. Follow up the provisioning and de-provisioning process within the specified period; maintain the ops licenses, inventory, installation and configuration. At the ops, floor...
-
Product Support Analyst
hace 1 semana
Iztapalapa, México Infor A tiempo completoGeneral information- Country- Mexico- City- Mexico City- Job ID- 39657- Department- Customer Support- Experience Level- ASSOCIATE- Employment Status- FULL_TIME- Workplace Type- Hybrid- Description & RequirementsA Day in The Life Typically includes.- Proactively keeps customer informed of how and when problems are resolved with focus on retention and...
-
Product Support Analyst
hace 1 semana
Iztapalapa, México Infor A tiempo completoGeneral information- Country - Mexico - City - Mexico City - Job ID - 39657 - Department - Customer Support - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & RequirementsA Day in The Life Typically includes. - Proactively keeps customer informed of how and when problems are resolved with focus on...
-
Application Support Analyst
hace 2 semanas
Iztapalapa, México WPP A tiempo completo**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.****Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...
-
Tech Support
hace 3 semanas
Iztapalapa, México JM Group A tiempo completoImportante empresa de servicio técnico solicita **Service desk analyst**Zona a laborar: Home office**Requisitos**:- Ingles conversacional indispensable- 2 a 3 años de experiência como Service Desk analyst o soporte técnico IT- Bachillerato o Lic. Trunca o concluida- Habilidad de resolución de conflictos- Dar soporte tecnico a clientes- Solución de...
-
Customer Success Analyst Triage
hace 2 semanas
Iztapalapa, México Salesforce A tiempo completoJob CategoryCustomer SuccessJob Details**About Salesforce**We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Procurement Analyst
hace 2 días
Iztapalapa, México Icon plc A tiempo completoICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development...
-
Mexico Payroll Analyst
hace 2 semanas
Iztapalapa, México Cisco Systems A tiempo completoCisco is a large, global technology company with a world-renowned reputation as being innovative and recognized as #1 company to work for. The technology industry demands agility, speed, and innovation - and we proudly live this culture even in our team. It’s an exciting place to work and an even better place to love your career.We are looking for a...
-
Quality Analyst
hace 2 semanas
Iztapalapa, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
QA Analyst- Inglés Avanzado
hace 4 días
Iztapalapa, México iCrossing A tiempo completoWe are looking for a Quality Assurance (QA) analyst capable of creating Test Plans, Test Cases, and executing functional and exploratory tests to ensure product quality. - distributed team to design, develop, and maintain the next generation websites and web tools. You must be comfortable working as part of a team while taking the initiative to take lead on...