Service Desk IT Team Lead

hace 1 semana

Guadalajara, México Plexus A tiempo completo

Purpose Statement: Provide supervisory leadership and coordination of daily activities for the Site IT team. This role will also work closely with the Manager - Site IT to ensure the site IT technologies are positioned in support of the overall Plexus technology solutions and direction.
- Key Job Accountabilities:- LEADERSHIP: Manage daily activities of highly skilled technical resources to ensure that reasonable timelines are developed and delivered in the execution and deployment of solutions that meet customer needs.
- SERVICE DELIVERY: Ensure consistent delivery of IT services to the site in cooperation with the global IT organization and resources.
- PRIORITIZE OUR PEOPLE: Accountable to execute on Plexus’ Best People strategy, leaders will focus on evaluating potential, driving succession planning and ensuring that their employees receive the development and coaching required to realize their full potential.
- SOLVE PROBLEMS: Lead a team of individuals that possess strong and diverse technical orientations and experiences to be a creative problem solving team, work well in a team-orientated environment while solving problems that are complex in scope.- Additional Accountabilities:- Work with other global IT leaders to ensure team is aligned with and leverages learnings and capabilities from other regions
- Respond to work challenges quickly and confidently with an ability to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
- Minimal travel may be required to meet the needs of the business.
- Additional duties as assigned.- Education/Experience Qualifications:- A minimum of a(n) Associate’s degree in Management Information Systems or equivalent experience is required for this position. A Bachelor’s degree is preferred.
- 5 years of related experience is required; assuming education requirements are met.- An equivalent combination of education and experience sufficient to successfully perform the key jobOther Qualifications:- Proficient in MS office products
- Advanced Computer Skills
- Decision making, Problem Solving Skills
- Verbal and Written Communication Skills
- Possess a full understanding of generally accepted industry practices.
- Possess good management skills and knowledge of management principles.
- Ability to work in a cross-functional team environment as well as function independently.
- Possess strong team building skills.
- Possess strong organizational, presentation, and leadership skills
- Ability to handle demanding schedules.
- Possess conflict resolution and negotiation skills.
- Time management
- Ability to multitask and balance multiple priorities
- Strong communication skills and comfort working with all levels of the organization and external parties- Work Environment:- The work setting should consist of a manufacturing environment with suitable lighting, comfortable temperatures, and a moderate noise level.- This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform._

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