Salesforce Support Lead Engineer

hace 7 días


Monterrey, México Xideral A tiempo completo

**Salesforce Support Lead Engineer - Hybrid | Monterrey, Mexico**:
**Key Responsibilities**:

- Design, build, and configure **Salesforce Service Cloud** solutions that meet complex business requirements.

- Act as a **technical SME**, guiding architecture and implementation decisions across teams.

- Develop and customize features using **Apex, Flows, Lightning Web Components (LWC)**, and **Lightning Experience**.

- Integrate Salesforce with other systems using **SOAP and REST APIs**.

- Provide **L2/L3 Support**, leading incident resolution and ensuring platform stability.

- Collaborate with cross-functional teams to ensure seamless integration and performance optimization.

- Stay updated on **Salesforce best practices** and emerging technologies to drive innovation and efficiency.

**Technical Skills Required**:

- Advanced proficiency in **Salesforce Service Cloud** (required).

- Strong experience with **Salesforce Lightning, LWC, Apex, Flows, GitHub, Copado, and Five9 CTI**.

- Experience with **SOAP and REST API integrations**.

- Familiarity with **JavaScript, LWR Framework, and Lightning Communities** (nice to have).

- Proven ability to manage **L2/L3 incidents** and support complex environments.

**Qualifications**:

- **Bachelor’s degree** in Computer Science, Engineering, or related field.

- **5+ years of experience** in Salesforce development, customization, and implementation.

- Demonstrated ability to deliver **end-to-end Salesforce Service Cloud solutions**.

- **Advanced English (C1)** - required for client interaction and documentation.

- Strong communication, analytical, and leadership skills.

**Location & Schedule**:
**Hybrid - Monterrey, Mexico**
**Monday to Friday, 09:00 - 18:00 hr**

**Benefits**:

- Competitive Salary

- 10% Grocery Coupons

- 7 Additional Paid Holidays

- Paid Leave (graduation, marriage, paternity, illness)

- Medical Insurance

- Life Insurance



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