Operations Manager

**Want to work Remote for a US-based company?**:
**Are you a systems-minded leader who thrives on optimizing workflows, driving performance, and building teams that consistently deliver?**:
GC Realty & Development is seeking a detail-driven, results-focused **Operations Manager** to lead our remote operations team and scale the processes behind a portfolio of 1,300+ rental units.

This is a role for someone who understands that **operations excellence isn't just about keeping things moving-it's about continuously improving how we serve residents, owners, and internal stakeholders.**

**The Opportunity**:
As our Operations Manager, you will play a critical role in enhancing the day-to-day functionality of our residential property management team. From leasing and renewals to maintenance coordination and collections, you'll lead the charge in creating efficient systems, building accountable teams, and leveraging data to drive strategic improvements.

**What You'll Do**:

- ** Lead a Remote Operations Team**
Manage and support a high-performing team across key operational areas, including renewals, collections, utilities, licenses, billing reviews, and work order approvals.
- ** Refine and Scale SOPs**
Build, implement, and enhance Standard Operating Procedures that support consistency, efficiency, and quality across our operations.
- ** Own Key Metrics**
Track, analyze, and report on performance KPIs-turn data into action by identifying trends, gaps, and opportunities for operational growth.
- ** Drive Cross-Functional Alignment**
Partner with leasing, maintenance, accounting, and customer service teams to ensure seamless execution of service delivery.
- ** Coach for High Performance**
Support professional development and ensure each team member meets clear standards of excellence, accountability, and responsiveness.
- ** Act as a Systems Guardian**
Step in when needed to maintain operational continuity, particularly during process transitions, heavy workloads, or unexpected changes.

**What We're Looking For**:
**Operational Leadership** - 5+ years in operations, with at least 3 years managing a team of 10+
**Process-First Thinking** - You build, document, and refine workflows that reduce friction and boost results
**Remote Management Expertise** - You're comfortable driving performance and engagement with a distributed team
**Strong Analytical Mindset** - You use data to guide decisions and continuously improve team output
**Collaborative Communicator** - You keep all parties informed and aligned, especially in high-volume situations
**Calm Under Pressure** - You maintain clarity and focus even when the pace picks up or the unexpected happens

**Why Join GC Realty & Development?**:

- ** Hourly Pay**: $11.00-$15.00 (USD) Paid Weekly
- ** Annual Performance Bonus**: Up to 5% of wages (Effective 2025 calendar year)
- ** Google Reviews Bonus**: $25 for any 5-star review mentioned
- ** Better Book Club**: Up to $500 per calendar year for reading
- ** Paid Time Off**: 10 Days (Accrued)
- ** Paid Birthday Off**: 1 Day (Take during the month of your birthday)
- ** Paid Holidays**: 7 DaysWe're Chicago's premier property management team, known for our responsive service, operational excellence, and commitment to delivering better results to both investors and residents.

**The GC Realty Experience**

For over 20 years, GC Realty & Development has been an industry leader, guided by our core values**:RESPONSIVE, OWN IT, GET IT DONE, and BETTER RESULTS.** Providing exceptional service is what we do every day.

This is a fantastic opportunity for a tech-driven Executive Assistant who enjoys working with data, improving processes, and supporting a high-performing leadership team. If you're excited about leveraging **technology, reporting, and analysis** to drive efficiency, we'd love to hear from you

We make doing business easy by offering the right solutions the first time and providing an exceptional client experience at every touchpoint. Whether it's a property owner, resident, or vendor-we do things the right way, every time.

**Ready for the challenge?**

Check out our reputation online and learn more about us through our podcast, **Straight Up Chicago Investor**or check out our Glassdoor Reviews